William Slivinski

• Monitored financial performance and controlled expenses within the store budget.
• Conducted daily store operations, including opening and closing procedures and cash handling.
• Trained and mentored staff to enhance customer service skills and product knowledge.
• Resolved customer inquiries and complaints to maintain high satisfaction levels.
• Oversaw inventory management, including stock replenishment and organization.
• Monitored progress by establishing plans, budgets and measuring results.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Trained team members on warranty procedures and customer service standards.
• Analyzed warranty data to identify trends and improve service processes.
• Developed training materials to enhance employee knowledge of warranty policies.
• Oversaw scheduling of service appointments for warranty repairs and inspections.
• Managed all warranty-related activities and upheld compliance with company policies and procedures.
• Conducted regular training sessions for sales staff on warranty policies and procedures.
• Collaborated with other departments such as Manufacturing, Sales, and Quality Assurance to ensure effective implementation of warranty programs.
• Monitored, reviewed, and analyzed all warranty claims to ensure timely resolution of issues.
• Sourced replacement parts from vendors for warranty repairs. or materials from vendors and suppliers for warranty repairs.

• Conducted property tours showcasing key selling points and amenities, enhancing buyer engagement.
• Provided tours of model homes to potential buyers and answered questions regarding features, finishes, amenities, and available lots.
• Facilitated client selection of customizable home features and options.
• Assisted customers throughout the entire home buying process from initial inquiry through closing day.
• Monitored housing market trends and competitor offerings to inform sales strategies and client recommendations.
• Explained financing options to customers and assisted them in completing loan applications.
• Prepared paperwork such as purchase agreements, change orders, closing forms.
• Partnered with construction teams to facilitate smooth project execution. to achieve on-time project completion.
• Collaborated weekly with management teams, construction contractors, and clients to assess project status and address challenges.

Surpassed assigned goals for customer service revenue by leveraging upselling and cross-selling approaches.

• Cultivated repeat business through targeted email marketing initiatives that fostered customer loyalty.
• Planned and executed special events, including product demonstrations, that enhanced customer engagement and drove sales.
• Engaged in ongoing product training with vendors to ensure accurate customer information on features and benefits.
• Arranged delivery and installation schedules with customers for efficient service execution.
• Kept abreast of new product launches to guarantee precise information for customers.