William Smith
West Mifflin,PA
Summary
Responsive Customer Service Cashier possessing outstanding mathematical abilities paired with first-rate customer service and multitasking skills. Bringing three years of hands-on experience receiving and disbursing money in financial institutions and other establishments. Focused on exceeding expectations and building customer loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Giant Eagle
West Mifflin, PA
03.2021 - Current
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Provided excellent customer service by helping customers locate items they were looking for.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Balanced cash drawers at the end of each shift.
Customer Service Cashier
Shop and save
West Mifflin, PA
08.2020 - 03.2021
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Provided excellent customer service by helping customers locate items they were looking for.
- Maintained cleanliness and presentation of stock room and production floor.
- Assisted customers with locating merchandise within the store.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
Education
Some College (No Degree) - Accounting
University of Pittsburgh - Johnstown
Johnstown, PASkills
- Customer Service
- Check Processing
- Guest Services
- Cash Handling
- Merchandise Restocking
- Customer Complaint Resolution
- Product Knowledge
- Positive and Professional
- Cash Management
- Customer Satisfaction
- POS System Operation
- Product Recommendations
References
References available upon request.
Timeline
Customer Service Cashier
Giant Eagle
03.2021 - Current
Customer Service Cashier
Shop and save
08.2020 - 03.2021
Some College (No Degree) - Accounting
University of Pittsburgh - Johnstown
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