William Smith

Provide assistance for consumers that have inquiries regarding health and dental insurance.

Follow company policies and guidelines to call control.

Manage first call resolution by using active listening and provide correct information for consumers.

Help consumer with any updates within application and provide technical support as well.

Set up accounts per consumer request.

Document every call for future inquiries and policy procedures.

Have willingness to assist at all times on every call.

Help consumers on applications to qualify for government financial assistance.

Assist kitchen cook with meal preparation and service.

Washed and sanitized dishes, dining room tables, silverware and glasses using commercial dishwasher.

Set up dining room table to give residents restaurant feel

Keep kitchen clean and sanitized at all times take out trash.

Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.