William Smith
Edwardsville,PA
Summary
Results-driven professional with extensive experience in retail operations and employee training. Expertise in sales analysis and inventory control enhances team performance and boosts customer satisfaction. Committed to creating a positive shopping experience through effective problem-solving and leadership.
Overview
26
26
years of professional experience
Work History
Area Supervisor
Ocean State Job Lot
Wilkes-Barre, pa
06.2019 - Current
- Managed daily operations of store while ensuring adherence to company policies.
- Trained and mentored new staff on customer service standards, improving team readiness.
- Implemented merchandising strategies that increased product visibility and customer engagement.
- Resolved customer complaints promptly, fostering positive shopping experiences.
- Monitored employee performance, offering feedback and coaching to support skill development.
- Coordinated inventory management, including stock replenishment and organization.
- Ensured accurate inventory levels through periodic counts and cycle counting.
- Analyzed sales data from various reports to determine areas where improvements could be made.
- Trained new employees on company policies and procedures.
- Coordinated maintenance and repairs of facilities and equipment to ensure operational readiness.
- Fostered positive relationships with customers to enhance satisfaction and loyalty.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Counted and balanced registers.
- Used Point of Sale register system to complete transactions.
- Responded promptly to emergency situations during business hours.
- Researched out-of-stock items to find additional inventory in other store locations.
Shipping Manager
Keyco Distributions
Wilkes-Barre, Pennsylvania
09.2000 - 06.2019
- Managed daily shipping operations to ensure timely deliveries and accurate order fulfillment.
- Prepared shipping orders and bills of lading to ensure accurate routing and timely dispatch of materials.
- Oversaw inventory control procedures to maintain optimal stock levels and minimize discrepancies.
- Resolved shipping process issues through effective problem-solving, minimizing disruptions and maintaining delivery schedules.
- Coordinated invoicing schedules with sales and warehouse teams to ensure alignment and timely processing.
- Investigated inventory discrepancies to maintain recordkeeping validity.
- Organized and processed documents and bills for payment management.
- Attached tags and labels to inventory items for efficient shipment preparation.
Education
High School Diploma -
Crestwood High School
Mountain Top, PA06-1998
Skills
- Inventory management
- Retail strategy
- Sales analysis
- Customer service
- Team leadership
- Staff development
Timeline
Area Supervisor
Ocean State Job Lot
06.2019 - Current
Shipping Manager
Keyco Distributions
09.2000 - 06.2019
High School Diploma -
Crestwood High School