William Soto
Tacoma,WA
Overview
9
9
years of professional experience
Work History
Unarmed Security Officer - High-Level Receptionist
ALK Security Solutions
Seattle, WA
12.2025 - Current
- Maintain a thorough understanding of all duties, department procedures, and ALK policies and independently uphold them; immediately report any violations or wrongdoings to the appropriate supervisor
- Maintain confidentiality and appropriately handle sensitive or legally protected information or data
- Respond to multiple emergency and non-emergency, and sometimes high-pressure, situations and function in an efficient, calm manner, using sound judgment free of discrimination or personal bias, in all situations
- Effectively de-escalate high tension situations, without the use of physical force, while adhering to all department procedures and ALK policies
- Respond to questions and requests from visitors, other departments and client subcontractors and provide appropriate information/directions in a patient, efficient and courteous manner
- Maintain a thorough knowledge of the entirety of the facility - interior and exterior - including, but not limited to, all stairwells and egresses, life-safety equipment, fire extinguishers, first aid kits, room numbers, etc.; and the most efficient and safe routes to take when responding to any emergency or non-emergency situation
- Patrol all assigned interior and exterior areas of the Property to inspect that they are free hazards or facility issues, that all security measures are in place and functioning, and address any other observed security issues. Patrol is conducted on foot, by bicycle, or at times using a motorized vehicle dependent on the assignment
- Execute daily event work orders and schedules to turn on and off escalators or elevators, unlocking and securing event spaces, provide keys or access cards, and re-key event spaces for client needs
- Operate security software such as CCTV camera systems, guard tours, access control, lost and found, and incident reporting. Maintain a thorough understanding of the fire alarm system and its equipment to respond to any alarm signals, identify the location of the alarm, and function the panel to bypass or reset the fire alarm system
- Provide personal escort to guests or employees anywhere on the premises as requested for the purpose of safety with respect to confidentiality
- Staff the Security Front desk as assigned; assist incoming visitors in signing in and out of the property and ensure proper identification/badging of all non-ALK personnel. During emergency situations, coordinate all activities as directed by the established emergency procedures
- Act as liaison between ALK and related security or life safety system contractors to support security operations
- During emergency situations, respond in accordance with the established emergency procedures, inclusive of quickly moving to any area of the facility and providing the needed assistance
- Effectively communicate using a two-way radio and maintain current knowledge of appropriate use of the radio, as well as all ALK radio codes and effectively use a multi-line telephone system
- Maintain current First Aid, CPR and AED certification (as provided by the ALK) and provide assistance as needed
- Perform miscellaneous related duties as directed by Security Management
Asset Protection Manager
Lowes
Tukwila, WA
07.2023 - Current
- The APSM will coordinate efforts with the Senior APM, DAPM and MORCM to identify key merchandise and stores that are being externally impacted. Based on external and Organized Crime activity the APA will leverage data/ resources to create a plan to address exposures with training and external focuses to reduce activity.
- The APSM is responsible for investigating and resolving issues related to criminal activity in accordance with Local, State, and Federal laws or company policy.
- The APA will also support investigations of all company policies/ procedures when required.
- An individual in this position may on occasion need to effectively respond to potentially violent and/or physical altercations and will therefore need the ability to make quick, effective decisions and maintain an appropriate level of composure.
Loss Prevention Specialist
Tactical Patriot Protective Services
Seattle, WA
06.2024 - 12.2024
- Monitor computer terminal(s) for third party access, security, intrusion, and any building alarms. Maintain a daily log of events during assigned shift and escalate to appropriate partners as needed.
- Monitor critical incidents in real-time and response to emergency situations including in-progress acts of violence, crisis, and any other incidents posing hazard to lives and property. Utilize appropriate escalation approaches and follow established best practices.
- Collect documentation for security incidents including reviewing and saving CCTV (Closed Circuit Television) video and completion of appropriate written documentation.
- Remotely supports access control environments including security cameras, burglar alarm, access control (including credential administration), and key/core hardware administration. Support projects that leverage the physical security infrastructures.
- Look for opportunities to improve overall safety; work with teammates to investigate daily issues, identify discrepancies and address opportunities for improvement.
- Provide support for security related concerns, requests, and questions for all Nordstrom properties as needed.
- Basic computer knowledge and experience using Microsoft Office Suite (Word, Excel, Outlook).
- Good situational awareness and ability to adapt to changing environments/needs.
Area Manager
NFC Amenity Management
Seattle, WA
06.2023 - 07.2024
- Oversee daily operations and ensure the team delivers high-quality customer service and adheres to company policies.
- Facilitate effective communication with clients and property managers, providing updates and addressing feedback from staff.
- Coordinate with vendors to enhance service offerings and achieve mutual objectives.
- Conduct employee evaluations, manage staff schedules, and oversee training and development of new managers.
Resident Manager / Security
Belltown Court Condo's
Seattle, WA
08.2022 - 06.2023
- Oversee security operations, providing clear guidance and task assignments to ensure a comprehensive understanding of roles and responsibilities among Concierge and Security Personnel.
- Facilitate ongoing staff development through targeted coaching and hands-on training to enhance service delivery and operational efficiency.
- Coordinate staff scheduling, ensuring consistent coverage and tailored service that aligns with client expectations and needs.
Security Site Supervisor
Allied Universal
Seattle, WA
06.2022 - 09.2022
- Directed task delegation and clarified responsibilities for security and concierge teams, optimizing operational efficiency and staff accountability.
- Delivered comprehensive on-site coaching and training to enhance staff performance and knowledge retention.
- Managed scheduling and ensured adequate staff coverage, adapting to varying client needs for seamless service delivery.
JR Operations Manager / Lead
Stratton Amenties LLC
Seattle, WA
11.2021 - 08.2022
- Managed service requests and repairs, ensuring tasks were completed accurately and promptly to maintain resident satisfaction.
- Provided customer support to residents and facilitated the use of clubhouse amenities, enhancing community engagement and resident experience.
- Maintained inventory levels for supplies and tools, and upheld the cleanliness and orderliness of common areas, aligning with property standards.
Operations Manager
United States Postal Service
Tukwila, WA
06.2017 - 03.2022
- Oversee Logistics for mail processing and package handling, ensure all drivers are casing their mail before leaving the station, redirect drivers if routes has any delays or traffic incidents, ensure all employees are operating power equipment and mail trucks safely.
- Dispatching and receiving mail or packages at station from other US carries, organize schedules and fill-ins.
- Investigate mail theft or mail fraud by any known criminal activity and tips given within the districts I'm assigned.
Timeline
Unarmed Security Officer - High-Level Receptionist
ALK Security Solutions
12.2025 - Current
Loss Prevention Specialist
Tactical Patriot Protective Services
06.2024 - 12.2024
Asset Protection Manager
Lowes
07.2023 - Current
Area Manager
NFC Amenity Management
06.2023 - 07.2024
Resident Manager / Security
Belltown Court Condo's
08.2022 - 06.2023
Security Site Supervisor
Allied Universal
06.2022 - 09.2022
JR Operations Manager / Lead
Stratton Amenties LLC
11.2021 - 08.2022
Operations Manager
United States Postal Service
06.2017 - 03.2022