William Stea
Miami,FL
Summary
Bartender with a proven track record excelling in customer service and strong multitasking. Enhanced guest experiences by crafting high-quality cocktails and resolving complaints with professionalism. Recognized for creating a welcoming atmosphere, leading to increased repeat clientele and a well-organized bar environment.
Overview
20
20
years of professional experience
Work History
Bartender
Bahia Resort Hotel
08.2016 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Bartender
Dave & Buster's
05.2013 - 08.2016
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bartender
Seminole Hard Rock Casino
01.2012 - 05.2013
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Bartender
Marriott
11.2010 - 12.2011
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Bartender
Hyatt Regency Miami
10.2006 - 06.2010
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Education
Bachelor of Science - Parks And Recreation
Florida International University
Miami, FL12-2005
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Timeline
Bartender
Bahia Resort Hotel
08.2016 - Current
Bartender
Dave & Buster's
05.2013 - 08.2016
Bartender
Seminole Hard Rock Casino
01.2012 - 05.2013
Bartender
Marriott
11.2010 - 12.2011
Bartender
Hyatt Regency Miami
10.2006 - 06.2010
Bachelor of Science - Parks And Recreation
Florida International University