William Stevens
Louisville,KY
Summary
I'm a forward-thinking team leader skilled at operating departments efficiently to meet goals. I'm proactive and hardworking, focused on continuous operational improvement. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager
Malibu Jack’s
09.2023 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Sales Account Manager
TopGolf
05.2022 - 10.2023
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Negotiated prices, terms of sale and service agreements.
- Built client relationships by acting as liaison between customer service and sales teams.
- Utilized strong analytical skills to track sales performance, making adjustments as needed to meet targets.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Negotiated contracts with favorable terms for both the company and clients, driving mutual success.
Sales Account Manager
Aloft Hotel
01.2020 - 05.2022
- Increased sales revenue by identifying and pursuing new business opportunities.
- Negotiated prices, terms of sale and service agreements.
- Streamlined internal processes for improved efficiency, allowing more time spent on building client relationships.
- Oversaw sales forecasting, goal setting and performance reporting for all accounts.
- Recognized as a top performer among peers, consistently achieving high levels of customer satisfaction and retention rates.
- Created proposals for new and repeat customer business transactions.
- Enhanced brand visibility through strategic participation in marketing campaigns and promotional initiatives.
- Consistently exceeded monthly sales quotas by more than 25% by pursuing leads and expanding prospect list.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Director of Sales and Marketing
Sunrise Senior Living
11.2016 - 01.2020
- Developed comprehensive sales plans for business growth, resulting in significant market share expansion.
- Increased sales revenue by implementing innovative marketing strategies and fostering strong relationships with clients.
- Analyzed sales and marketing data for improved strategies.
- Analyzed industry trends and competitor activities to inform strategic decision-making and maintain a competitive edge.
- Facilitated regular communication between Sales and Marketing teams to ensure seamless collaboration on campaigns and client outreach efforts.
- Implemented efficient CRM systems to track leads, manage customer interactions, and streamline the sales process.
- Cultivated long-term partnerships with key industry influencers, strengthening the company''s credibility in the marketplace.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Utilized CRM software to track sales progression and communicate project needs.
- Built relationships with customers and community to establish long-term business growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Education
Marketing -
Western Kentucky University
Bowling Green, KYSkills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Operational Efficiency
- Employee relations and conflict resolution
- Staff Management
- Policies and procedures implementation
- Performance monitoring
- MS Office
- Customer Relationship Management
- Process Improvements
- Onboarding and Orientation
- Delegation
- P&L Management
- Performance Evaluations
- Expense Reports
- Sales strategy
Accomplishments
Hit $2 million in sales in first year.
Collaborated with HR to bring in new labor management tools to help with time stealing and operational efficiency.
Certification
Salesforce Associate Certification
Certification ID: 4589414
Timeline
Operations Manager
Malibu Jack’s
09.2023 - Current
Sales Account Manager
TopGolf
05.2022 - 10.2023
Sales Account Manager
Aloft Hotel
01.2020 - 05.2022
Director of Sales and Marketing
Sunrise Senior Living
11.2016 - 01.2020
Marketing -
Western Kentucky University