WILLIAM STOCKWELL

Chief CBP Officer

U.S. Customs & Border Protection

Miami, USA

07.1991 - Current

Enhance enforcement and intelligence capabilities by working closely with industry partners.
Improve risk-based targeting methodologies and enhance operational communication to ensure frontline personnel receive timely and accurate information.
Identify potential new port and field office business process improvements and potential improvements to national processes and programs. Reach out to local/regional stakeholders to communicate the benefits of process improvements and engage their support in increasing compliance with the laws and regulations CBP enforces. Coordinate with MDAD, MDPD, Local, State and Federal Agencies to enhance awareness of normal CBP Port Operations and activities in preparation for responses, mitigation and subsequent recovery efforts to incidents and events that pose a threat to the international flow of commerce and travel into the United States. Manage significant resource issues, ensuring coordination and integration of resources by multiple supervisors in multiple areas. Coordinate across shifts and terminals to ensure staffing needs and are addressed in conjunction with flight projections and actual arrivals, while maintaining an enforcement posture. Manage passenger traffic mitigation, processing of VIPs, Diplomats, and Government officials in an efficient and effective manner.
Implement and enforce the requirements of the CBP occupational safety and health program by ensuring compliance with CBP HB 5200-08B and applicable safety directives and local safety procedures. This includes but is not limited to ensuring that workplace hazards are identified and abated to the extent possible; work-related injuries and illnesses are thoroughly investigated and appropriate corrective actions are taken to minimize the likelihood of a recurrence; appropriate personal protective equipment for employees is made available and proper use and maintenance is communicated and reinforced; and employees are requested to complete applicable safety and health training as required and held accountable for timely completion.
Develop local procedures to ensure that all mandatory supervisory training is completed timely by both permanent and temporary supervisors and a mentoring relationship is established. Develop specific action plans to address local concerns and remedy problems identified through the results obtained from the Federal Employee Viewpoint Survey.
Seeks out technological enhancements and other tools to improve work. Continually broadens and enhances expertise, resulting in performing more complex work activities and making significant contributions to achieve important organizational goals and objectives. Devises and implements creative and resourceful approaches to leverage available resources, resulting in the team being able to maximize achievement of outcomes. Identifies and uses effective methods to gather information in a highly efficient manner. Regularly makes connections between disparate pieces of information and identifies significant issues, quickly and correctly keying in on the most critical issues. Develops highly effective solutions or decisions for unusual or more complex issues, carefully considering both short- and long-term consequences.
Develop and/or participate in a formal or local mentoring program to ensure that leadership skills are tutored, shared, and communicated. Actively seek out visible roles and engage with frontline officers to communicate the mission and priorities of OFO. Seek out and undertake professional development opportunities to expand leadership skills for self and subordinates. Promote affirmative action goals and the achievement of equal opportunity requirements, and communicates support of the policies to subordinates. Identify skillsets of subordinates at all levels that require improvements and work to ensure they are given the assistance and opportunity to make the adjustments. Address potential integrity and ethical issues impacting CBP employees or operations at the earliest stage possible. Resolve conflicts and issues between CBP employees, travelers or importing public that cannot be resolved by subordinate supervisors or that require deviation from operational policy.
Accurately read and assess complex organizational or interpersonal situations and responds effectively. Deliver responses in a confident and compelling manner that frequently persuades the audience to a viewpoint. Handle complex and high visibility communications effectively. Tailors style and materials to communicate information effectively to different levels and types of audiences, properly emphasizing the most critical issues.
Management and assignment of a workforce of more than 900 officers on a daily basis while monitoring and maintaining the Ports daily budgetary expenditures.
Developed and supervised the Welcome to Miami (WTM) Operation that was responsible for apprehending and processing over 600 arriving aliens under adverse actions as well as numerous narcotic seizures and the ports first Forced Labor Trafficking cases.
Team Member responsible for developing the National Standard Operating Procedure (SOP) for Automated Passport Control (APC) at CBP Headquarters in Washington DC in 2015. This also included the training rollout to numerous major airports throughout the U.S. and Canada, including JFK and LAX airports.
Served on two separate occasions as a mentor for the Miami District mentor program.

Summary

Overview

Work History

Chief CBP Officer

E-4/Petty Officer Third Class

Education

High School Diploma -

Some College (No Degree) - Business Administration

Some College (No Degree) - Computer Science

Skills

Certification

References

Awards

Languages

Languages

Accomplishments

Affiliations

References

Timeline

Chief CBP Officer

E-4/Petty Officer Third Class

High School Diploma -

Some College (No Degree) - Business Administration

Some College (No Degree) - Computer Science

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