Hi, I’m
William Swanson
Edmond,OK
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
years of professional experience
Work History
Crawford Family Funeral Service
Family Care Specialist
11.2020 - Current
Job overview
- Evaluated success of implemented strategies through regular follow-ups with clients, making adjustments as necessary to meet changing needs.
- Considered needs and behaviors of specific patients based on age and health history in individualized care.
- Assisted families in crisis situations, providing immediate support, resources, and referrals as needed.
- Responsible for Account Payables for all five locations; which included coding incoming bills, scanning into each location, and sending to our accountant for processing
Paycom Payroll, LLC.
Paycom Specialist
02.2024 - 04.2024
Job overview
- Maintain and develop excellent customer service and technical support for Paycom
- Provide excellent interpersonal and communication skills to ensure customer satisfaction.
Oklahoma Army National Guard
12B Combat Engineer
04.2018 - 04.2024
Job overview
- I was part of the 545 BEB in Oklahoma
- My unit was considered the “Route Clearance” unit, which helps make sure routes are cleared by detecting mines, and other hazardous materials that could cause harm to personnel.
- Increased operational readiness by maintaining equipment, ensuring functionality, and adhering to safety protocols.
Lowes (N. Edmond)
Customer Service Associate
04.2023 - 09.2023
Job overview
- Primarily responsible for providing excellent customer service at the cash register
- Responsible for all point-of-sales transactions, including online orders and phone orders
- Responsible to assist customers with returns, exchanges, and questions they may have on products in person or over the phone.
Chapel Hill Funeral Home and Memorial Gardens
Part-time Funeral Assistant
05.2019 - 11.2020
Job overview
- Responsible for providing excellent client care in the time of need
- Helping the Funeral Director with whatever needs to be prepared for the service; driving a coach, driving a flower van, printing pamphlets, etc.
Walmart
Over-night Support Manager
08.2017 - 08.2019
Job overview
- Responsible for providing an excellent customer experience by training, and preventative teaching associates on the proper way to handle certain situations
- As over-night, I was also responsible for making sure the team stocked and cleaned properly
- I also received the “Happy to Help” award for excellent customer service.
Education
University of Central Oklahoma
Bachelor of Science-Funeral Services
05.2023
University of Central Arkansas Community College at Morrilton
Certificate of Proficiency- EMT
05.2017
University Overview
Achieved the state of Arkansas’s requirements for the proper schooling of an EMT.
Tuttle High School
High School Diploma
05.2014
University Overview
Achieved Principal’s Honor Roll for 3 consecutive years.
Skills
- Individualized Service Planning
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
References
Upon Request
Timeline
Paycom Specialist
Paycom Payroll, LLC.
02.2024 - 04.2024
Customer Service Associate
Lowes (N. Edmond)
04.2023 - 09.2023
Family Care Specialist
Crawford Family Funeral Service
11.2020 - Current
Part-time Funeral Assistant
Chapel Hill Funeral Home and Memorial Gardens
05.2019 - 11.2020
12B Combat Engineer
Oklahoma Army National Guard
04.2018 - 04.2024
Over-night Support Manager
Walmart
08.2017 - 08.2019
University of Central Oklahoma
Bachelor of Science-Funeral Services
University of Central Arkansas Community College at Morrilton
Certificate of Proficiency- EMT
Tuttle High School
High School Diploma
Similar Profiles
John FarrJohn Farr
Licensed Funeral Director at Riverwood Family Funeral ServiceLicensed Funeral Director at Riverwood Family Funeral Service
Kacee SouthKacee South
Patient Service Representative Lead at Crawford Family ChiropracticPatient Service Representative Lead at Crawford Family Chiropractic
Mario S. BarronMario S. Barron
A/C Installer Helper at Crawford ServiceA/C Installer Helper at Crawford Service