William Toft
Albert Lea Aquatic Center
Albert Lea,MN
1
Certification
6
years of professional experience
Pursuing a career in athletic training with experience in leadership, safety, supervision, customer service, and senior care. Strong interpersonal and communication skills developed through managing aquatic facility operations, working directly with residents in a senior living community, and collaborating with diverse teams. Interested in injury prevention, rehabilitation, sports medicine, and patient-centered care.
Work History
Office Assistant
1 Year 11 Months- Scheduled patient appointments, accommodating individual schedules.
- Works with patients' insurance and inputs it into our system.
- Delivered attentive customer service by addressing patient inquiries and concerns.
- Maintains cleanliness of desk and surrounding areas.
Manager and Lifeguard
6 Years 3 Months- Resolved employee conflicts and maintained accurate records to support team cohesion.
- Monitored budgets and expenditures to ensure cost-effectiveness while upholding quality standards.
- Analyzed customer feedback data to create action plans for enhanced service delivery.
- Resolved conflicts between employees and maintains up-to-date records.
Resident Assistant
3 Months- Monitored assigned areas to maintain cleanliness and enhance security.
- Facilitated resident participation to foster a strong sense of community within the residence hall.
- Educated residents on university policies and procedures related to residential living.
- Conducted regular room inspections to ensure compliance with housing policies.
- Conducted regular room inspections to uphold compliance with housing policies and promote a safe living environment.
Education
Bachelor of Science - Applied Health Science (Pre - AT)
High School Diploma
Skills
Administrative Support
Team Coordination
Customer Service
Financial Management
Budget Monitoring
Verbal communication
Staff Development
Certification
- OSHA Certified
- CPR Certified
Timeline
Office Assistant
Kinetic Spine & Sport
09.2024 - CurrentRead More
Resident Assistant
Thorne Crest Senior Living Community
09.2020 - 12.2020Read More
Manager and Lifeguard
Albert Lea Aquatic Center
05.2020 - CurrentRead More
Minnesota State University - Mankato
Bachelor of Science from Applied Health Science (Pre - AT)
Read More
Albert Lea High School
High School Diploma
Read More
Shadowing hours
Cody Weingartz (athletic trainer) - 14 total hours shadowing
Lynn Rothmeier (athletic trainer) - 14 total hours shadowing