William Trudeau
Evergreen,CO
Summary
Licensed Property Claims Adjuster with hands-on experience performing 3+ home damage repair estimates per day, including wind, hail, fire and water damages. Adept at settling claims/making payments onsite. 20+ years experience in residential roofing/remodeling, thorough understanding of building construction. Superior people skills and associated Customer Satisfaction ratings. Skilled at mentoring new adjusters. Extremely comfortable communicating with management at all levels, insureds, agents, vendors, and contractors.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Property Claims Adjuster
Afics
Madison, WI
07.2021 - Current
- Reviewed policies to determine appropriate coverage, issued approvals or denials.
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
- Coordinated emergency repair, cleaning companies and contractors to optimize customer claim handling.
- Consulted with SIU on potentially fraudulent claims with focus on quality and cost control.
- Communicated with attorneys to provide proper documents and speed claim resolution.
- Recognized contractor excess, adjusted claims accordingly.
- Mentored new adjusters with construction/claims knowledge.
- Participated in multiple internal pilot programs to assess and improve productivity.
- Trained staff adjusters at regional summit on increasing CES scores.
- Traveled to work CAT duty when requested/available.
President
Cottage Hill Exteriors LTD
Lombard, IL
01.2002 - 06.2021
- Led startup and opening of business.
- Generated new business opportunities and promoted marketing projects through varied outlets, including print, direct mail and B2B efforts.
- Collaborated with adjusters, gaining knowledge in property claims investigations.
- Developed relationships with insurance agents, adjusters, and engineers pertaining to accurate interpretation of storm damage to residential properties.
- Prepared, negotiated and executed service level agreements with clients.
Sales Representative
Rockenbach Chevrolet
Grayslake, IL
03.1994 - 12.2001
Education
Bachelor of Science - Computer Information Systems
DeVry Institute of Technology
Lombard, IL06.1991
Skills
- Xactimate proficient
- Onsite evaluation & settlement
- Skilled CAT adjuster
- Excellent time management skills
- Outstanding customer service skills
- Experienced in mountain construction
Certification
- Florida All Lines License
- HAAG Certified 2005
- Xactimate proficient
- Claims Center proficient
- Illinois licensed roofer 2002-2021
Timeline
Property Claims Adjuster
Afics
07.2021 - Current
President
Cottage Hill Exteriors LTD
01.2002 - 06.2021
Sales Representative
Rockenbach Chevrolet
03.1994 - 12.2001
Bachelor of Science - Computer Information Systems
DeVry Institute of Technology
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