William Tucker
McDonough,GA
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Account Manager
Sunstates Security
04.2022 - Current
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Loss Prevention Supervisor
Burlington
02.2016 - 04.2022
- Provided exceptional customer service while maintaining vigilance for potential threats or suspicious activity within the store environment.
- Monitored paperwork procedures to prevent error-related losses.
- Trained new retail employees on store merchandising standards and best practices, enhancing overall team effectiveness.
- Conducted regular audits of inventory levels, identifying discrepancies and taking corrective action as needed.
- Collaborated with store management to identify high-risk areas and implement targeted loss prevention measures.
- Fostered a culture of integrity and accountability within the loss prevention team, emphasizing the importance of ethical conduct in all professional activities.
Loss Prevention Agent
Burlinton
10.2013 - 02.2016
- Evaluated the effectiveness of current loss prevention strategies, recommending adjustments when necessary for continuous improvement efforts.
- Contributed to a positive shopping experience for patrons by addressing concerns or questions related to store security measures.
- Conducted exit interviews with apprehended shoplifters to gather intelligence on theft techniques and patterns, informing future prevention efforts.
Warehouse Shipping Receiver
Rr Donnelly & Sons Co
Secaucus, New Jersey
11.2012 - 10.2013
Loss Prevention Manager
Sears
Linden, NJ
10.2007 - 10.2012
Loss Prevention Supervisor
Sears
07.1999 - 10.2007
Education
Some College (No Degree) - Computer And Information Sciences
Essex County College
Newark, NJHigh School Diploma -
Summit High School
Summit, NJ06.1983
Skills
- Wicklander Zulawski certified
- POS systems knowledge
- Retail theft investigations
- Shoplifter detention
- Natural leader
- Security equipment familiarity
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
Timeline
Account Manager
Sunstates Security
04.2022 - Current
Loss Prevention Supervisor
Burlington
02.2016 - 04.2022
Loss Prevention Agent
Burlinton
10.2013 - 02.2016
Warehouse Shipping Receiver
Rr Donnelly & Sons Co
11.2012 - 10.2013
Loss Prevention Manager
Sears
10.2007 - 10.2012
Loss Prevention Supervisor
Sears
07.1999 - 10.2007
Some College (No Degree) - Computer And Information Sciences
Essex County College
High School Diploma -
Summit High School
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