William Tuttle
Cincinnati,OH
Summary
Dynamic support professional with a proven track record at Wm. Lang & Sons Co. and the Incline Public House, excelling in customer relations and administrative support. Adept at multitasking and critical thinking, I foster positive client relationships and streamline operations, ensuring a seamless experience. Recognized for enhancing service quality and resolving complex issues efficiently.
Overview
7
7
years of professional experience
Work History
Support Staff
Wm. Lang & Sons Co.
Cincinnati, OH
06.2018 - Current
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Provided administrative support for various departments, contributing to the smooth operation of the organization.
- Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
- Supported successful audit processes by maintaining precise and up-to-date financial records.
Server/Manager
Incline Public House
Cincinnati, OH
05.2018 - Current
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
Education
Bachelor of Arts - Ethical Leadership
Thomas More University
Crestview Hills, KY05-2024
Skills
- Support services
- Paperwork assistance
- Opening and closing procedures
- Employee communications
- Customer relations and communications
- Records management
- Administrative support
- Critical thinking
- Multitasking and time management
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Support Staff
Wm. Lang & Sons Co.
06.2018 - Current
Server/Manager
Incline Public House
05.2018 - Current
Bachelor of Arts - Ethical Leadership
Thomas More University
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