William Updyke
Irmo,SC
Summary
Seasoned Manager with 14+ years of experience in logistics and operations management, consistently driving market share growth, operational efficiency, and customer satisfaction. Skilled in leading cross-functional teams to exceed company goals through innovative strategies and effective customer relationship management. Expertise in reducing operational costs while delivering high-quality service. Seeking a leadership role leveraging background in city operations management, dispatch, and coaching for exceptional results.
Overview
14
14
years of professional experience
Work History
Local Account Executive
R+L Carriers
Lakeland, FL
07.2024 - Current
- Implemented strategic sales initiatives to boost company growth
- Managed and exceeded customer expectations through operational efficiency
- Negotiated effectively with clients, ensuring customer satisfaction
- Targeted and acquired businesses aligning with company's operational objectives
- Drove sales growth by targeting and securing optimal business fits, enhancing market share
- Analyzed performance data to strategize sales improvements, ensuring operational compatibility
- Resolved customer issues by negotiating effectively, maintaining high satisfaction levels
- Introduced strategic sales plans, leveraging data analysis for market expansion and rate optimization
- Managed customer expectations through meticulous operational alignment and service delivery
- Elevated sales by forging strong client relationships, optimizing operational efficiency
Terminal Manager
R+L Carriers
Abilene, TX
10.2023 - 07.2024
- Spearheaded operational processes for terminal services
- Boosted market share through strategic sales initiatives
- Provided innovative solutions to customer complaints
- Collaborated with sales team to expand service area
- Spearheaded operations, boosting customer satisfaction & service efficiency
- Introduced new operational strategies, enhancing terminal productivity
- Oversaw performance metrics, ensuring high-quality service delivery
- Fostered team development, elevating overall terminal performance
- Drove terminal efficiency, significantly reducing operational costs
- Enhanced logistical processes, ensuring precise cargo handling and scheduling
Local Account Executive
R+L Carriers
Columbia, SC
03.2021 - 10.2023
- Implemented strategic sales initiatives to boost company growth
- Managed and exceeded customer expectations through operational efficiency
- Negotiated effectively with clients, ensuring customer satisfaction
- Targeted and acquired businesses aligning with company's operational objectives
- Drove sales growth by targeting and securing optimal business fits, enhancing market share
- Analyzed performance data to strategize sales improvements, ensuring operational compatibility
- Resolved customer issues by negotiating effectively, maintaining high satisfaction levels
- Introduced strategic sales plans, leveraging data analysis for market expansion and rate optimization
- Managed customer expectations through meticulous operational alignment and service delivery
- Elevated sales by forging strong client relationships, optimizing operational efficiency
Freight Operations Manager
XPO Logistics
Bessemer, AL
11.2018 - 03.2021
- Work with IB Planner to make sure routes are built properly
- Lead Work Load Planning and Route Evaluation Coaching
- Accountable for Entire Pick-up and Delivery Plan
- Manage P&D performance
- Assist Dispatch Supervisor with daily tasks
- Promote continuous improvement within the operation
- Preform dock Safety walks
- Conduct driver ride alongs as needed
- Attend post shift/ turnover meeting
- Coach and train new supervisors
- Low performers on Dock Engineering Standards
- High Cost Drivers on Route Evaluations
- Retrain and Issue progressive discipline for policy and conduct infractions
- Cost per CWT, PPMH, Miles/Stop
- Reducing missed Delivery/Pick-up shipments per day
- Reducing Customer/ Yard Dwell
- Create and carry out action plans to meet Operations goals
- Interview
- Give thoughts on applicant and suggestions on actions to pursue
Freight Operations Supervisor
XPO Logistics
Bessemer, AL
10.2016 - 11.2018
- Inbound Operations – Inbound Planning and Dock management
- Manage hourly employees hours
- Reduce the use of P&D drivers during Inbound operation
- Make daily and weekly productions goals
- IB dock Pounds per Man hour
- Build route to meet P&D pounds per man hour goal
- Conduct daily and weekly communications
- Review punches in Kronos
- Create schedules
Freight Operations Manager
Con-way Freight
Kansas City, KS
05.2014 - 02.2016
- Expectations
- Goals
- Messages and Rollouts to workforce from Field Support Center
- Communicate issues and concerns of workforce to Managers and Directors
- Coordinating Field Management Trainee’s training schedule
- Facilitate training of new Freight Operations Supervisor
- Production of Drivers / Dockworkers
- Hold FOS to staff accountable to following Standard Work Instruction’s
- Monitor close load photos
- Retrain and Issue progressive discipline for policy and conduct infractions
- Create and carry out action plans to meet Operations goals
- Interview
- Give thoughts on applicant and suggestions on actions to pursue
Freight Operations Supervisor
Con-way Freight
Bessemer, AL
03.2013 - 05.2014
- Manage city operations - dispatch
- Manage hourly employees hours
- Keep city DSR’s under 9 hours
- Make daily and weekly productions goals
- Freight back by 1700
- P&D pounds per man hour
- Conduct daily and weekly communications
- Review punches in Kronos
- Create schedules
- Member of Voice Value Team committee
- Mobile SCO handheld SME
- Mobile SCO reweigh Trainer
Account Executive
Con-way Freight
Columbia, SC
03.2012 - 03.2013
- Develop customer relationships
- Add new customers to PA Shippers
- Address customer issues
- Develop customer pricing proposals to gain business
- Develop the understanding of how sales and operations work together
- Member of VVT committee
Freight Operations Supervisor
Con-way Freight
Bessemer, AL
08.2010 - 03.2012
- Run day-to-day dock operations
- Manage hourly employees hours
- Make daily and weekly productions goals
- Conduct daily and weekly communications
- Member of Voice Value Team committee
- Mobile SCO handheld SME
- Mobile SCO reweigh Trainer
Education
B.A. - Health Promotion, Minor in Coaching
Morehead State University
Morehead, Kentucky12.2008
Skills
- Sales Presentations
- Client acquisition
- Management
- P&L Management
- Territory Management
- CRM proficiency
- Strategic Planning
- New Business Development
- Operations Management
- Customer Service
- Account Management
- New Hire Onboarding
- Sales Targeting
- Business Needs Assessment
- Account Acquisition
- Staff Supervision
- Operating Procedures and Policies
- Operational Efficiency
Honorsandawards
- R+L Carriers Presidential Award Winner, 09/01/21
- XPO QLA Award Winner, 09/01/15
Timeline
Local Account Executive
R+L Carriers
07.2024 - Current
Terminal Manager
R+L Carriers
10.2023 - 07.2024
Local Account Executive
R+L Carriers
03.2021 - 10.2023
Freight Operations Manager
XPO Logistics
11.2018 - 03.2021
Freight Operations Supervisor
XPO Logistics
10.2016 - 11.2018
Freight Operations Manager
Con-way Freight
05.2014 - 02.2016
Freight Operations Supervisor
Con-way Freight
03.2013 - 05.2014
Account Executive
Con-way Freight
03.2012 - 03.2013
Freight Operations Supervisor
Con-way Freight
08.2010 - 03.2012
B.A. - Health Promotion, Minor in Coaching
Morehead State University
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