William Upshaw
Monroe,GA
Summary
Accomplished Lead Service Technician known for strong problem-solving abilities and dedication to team collaboration. Experienced in diagnosing complex issues and enforcing safety compliance, ready to leverage expertise to enhance operational efficiency and customer satisfaction.
Overview
20
20
years of professional experience
Work History
Lead Service Technician
Upshaw Plumbing Service
Buford, GA
08.2014 - Current
- Led installation and maintenance of plumbing systems in residential and commercial properties.
- Trained and mentored junior technicians on best practices and safety protocols.
- Diagnosed complex plumbing issues using advanced diagnostic tools and techniques.
- Streamlined service processes, enhancing operational efficiency and customer satisfaction.
- Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
- Implemented preventative maintenance programs, reducing emergency call-outs significantly.
Crew Leader
Piedmont Water Company
Eatonton, GA
06.2006 - 08.2014
- Supervised daily operations of water distribution, ensuring compliance with safety and quality standards.
- Coordinated team schedules and assignments to optimize workflow efficiency and resource allocation.
- Trained new crew members on operational procedures, equipment usage, and safety protocols.
- Conducted regular inspections of equipment and systems to identify maintenance needs and prevent downtime.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
Education
High School Diploma -
Milton High School
Alpharetta, GA06.1998
Skills
Rapid adaptability to new environments Can work well in team or solo settings I did gain some military experience serving with the USMC for a short period
Timeline
Lead Service Technician
Upshaw Plumbing Service
08.2014 - Current
Crew Leader
Piedmont Water Company
06.2006 - 08.2014
High School Diploma -
Milton High School