WILLIAM VACCA
Boca Raton,Florida
Summary
Experienced telecommunications technician with a proven track record in setting up, repairing, and configuring equipment. Adept at establishing strong customer relationships and independently solving problems. Possesses excellent communication and planning skills. Key strengths include broad experience in voice, data, and system installation, equipment configuration, and troubleshooting. Well-organized and resourceful professional with a superior work ethic, demonstrating the ability to build lasting customer relationships. Bringing 15 years of hands-on experience in the telecommunications field, ensuring seamless operations and optimal performance of communication systems.
Overview
14
14
years of professional experience
Work History
Wire Technician
AT&T
12.2012 - Current
- Responsible for Installing/Servicing High Speed Internet, IPTV, VOIP Voice Services to residential and commercial customers
- Extensive proficiency in consulting, designing, installing, supporting, configuring/programming, updating/upgrading, maintaining, troubleshooting, and repairing voice network and system components, power supply systems, peripherals, and software.
- Proficient in addressing diverse requirements and ensuring seamless functionality across all aspects of communication infrastructure.
- Educated customers on use of various different systems
- Improved customer satisfaction by efficiently troubleshooting and repairing wire-related issues.
- Enhanced network performance for clients by conducting regular maintenance on wiring systems.
- Maintained up-to-date knowledge of industry advancements, incorporating new techniques into daily tasks when applicable.
- Ensured safe working conditions by strictly adhering to company guidelines and safety protocols during all installations and repairs.
Retail Sales Consultant
The Home Depot
12.2011 - 12.2012
- Responsible for maintaining and restocking store product
- Managed pricing changes, product placement and relocation.Stayed informed and educated about current and future products
- Provided great customer service
- Educated customers on products.
Installation Technician
Comcast Cable
01.2010 - 12.2011
- Installed and Serviced Coax Cable TV & High Speed Internet Services to residential customers
- Responsible for educating customers about products and use of services
- Up sold customers on products available.
Education
Munitions Systems Specialist -
USAF Military Technical Training
Lowry AFB, Colorado01.1993
Basic Military Training and Studies -
USAF Basic Military Training
Lackland AFB, Texas12.1992
General Studies -
Syosset High School
Syosset, New York06.1990
Skills
- Dependable and trustworthy
- Punctual with commitment to completing tasks in a safe and efficient manner
- Capable of working independently or collaboratively in a team setting
- Self-starter
- Proficient in electrical/data wiring
- Skilled in using hand tools
- Competent in operating power tools
- Knowledgeable in network configuration
Qualifications Summary
I am highly motivated, truly dedicated, and hard working. My successes include troubleshooting, problem solving, and positively and effectively communicating with co workers and customers. Customer care is paramount. My proficiency includes working with Quad wiring, Cat 3, Cat 5, Cat 5E, Cat 6, RG-6, RG59, 50/125 Fiber Optic Cable. I also have been trained on entry level IT work for the past 5 years.
Timeline
Wire Technician
AT&T
12.2012 - Current
Retail Sales Consultant
The Home Depot
12.2011 - 12.2012
Installation Technician
Comcast Cable
01.2010 - 12.2011
Munitions Systems Specialist -
USAF Military Technical Training
Basic Military Training and Studies -
USAF Basic Military Training
General Studies -
Syosset High School