Vice President of Mortgage Lending
Premier Bank
Tecumseh, MI
01/26/98 - Current
- Established key performance indicators related to loan originations, closings, delinquencies.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Analyzed competitor data to identify areas where the company could gain a competitive edge.
- Monitored financial trends within the mortgage industry to stay abreast of changes affecting the company's operations.
- Reviewed customer files for accuracy and compliance with federal regulations.
- Built strong relationships with external partners such as real estate agents and appraisers.
