Summary

Overview

Work History

Education

Skills

Certification

Timeline

William Walker

Baskerville,VA

Summary

Proactive Service Manger with over 30 years of experience in HVAC/Electrical/Plumbing industry. Critical environment for propane plants, crop dryers, commerical AHU. Staff training development and PPE.

Overview

18

18

years of professional experience

1

1

Certification

Work History

Service Manager

Service Plus Propane/Parent Company Ferrellgas

04.2006 - Current

Maintained team productivity and quality of service.
Met with customers to discuss service needs and develop effective and practical solutions.
Monitored team performance and provided detailed job training.
Trained 10 or more less-skilled service workers on standards, efficiency and conflict resolution.
Guided techs on on HVAC systems and importance of series circuits also tool usage and equipment operation.
Followed up with customers during and after installations.
Maintained effective customer service by responding to service requests quickly.
Hired and trained new employees.
Monitored safety compliance to maintain strict standards and protect team members from harm.
Managed team of employees processes to comply with policies across company.
Optimized supply levels to keep stock within ideal parameters for expected needs.
Advance knowledge of HVAC and electrical systems.

Education

No Degree - Industrial Service Technology

South Side Community Collage

Alberta, VA

Skills

Maintenance Planning
Maintenance and Repair
Employee Supervision
Staff Management
Regulatory Compliance

Critical Thinking
Task Delegation
Technical Support
Preventive Maintenance
Mechanical Diagnostics

Certification

Master HVAC
Master Gas Fitter
Universal EPA

Timeline

Service Manager

Service Plus Propane/Parent Company Ferrellgas

04.2006 - Current

No Degree - Industrial Service Technology

South Side Community Collage

Master HVAC
Master Gas Fitter
Universal EPA