William Whaley
Rocky Hill,CT
Summary
Hardworking account manager with several years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Overview
7
7
years of professional experience
Work History
Account Manager
The HomeAides
Middletown, CT
05.2023 - Current
- Explain, promote, or sell products or services.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created comprehensive reports on account performance and presented them to senior management.
- Provided training and guidance to new Account Managers.
- Negotiated contracts with clients to maximize profitability.
- Analyzed client data and identified opportunities for growth.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Presented product features and advantages to potential customers during sales meetings.
- Collaborated with marketing team to develop promotional materials for clients.
Business Development Center Representative
Key Hyundai of Milford
Milford, CT
04.2022 - 05.2023
- De-escalate customer concerns and problems by active listening and critical thinking.
- Guide new and existing customers through their shopping journey.
- Navigate Microsoft Office, VinSolutions, and Hyundai OTD.
- Obtain signatures and payments, or arrange for recipients to make payments.
- Recorded information on credit scores, down payments, and trade-in details to provide accurate Out The Door Pricing.
- Followed up with customers to utilize online and phone sales tactics.
Senior Floor Sales Consultant
Carmax Superstores
Hartford
08.2017 - 07.2021
- Operated as a top-floor consultant at the Hartford location.
- Assisted customers with the purchase of a vehicle.
- Key skills in promoting down payment and selling extended service plans.
- Helped other consultants with individual tasks.
- Salesforce experienced in managing customer profiles and note taking.
- Greeting walk-in customers and guiding them to the proper destination.
- Skilled in sales questioning and asking open-ended questions.
- Qualified and maintained Diamond President Club Status (Top 10% Nationwide) for over 3 years.
Education
High School Diploma -
Manchester High School
Manchester, CTSome College (No Degree) - Accounting
Manchester Community College
Manchester, CTSkills
- Sales Development
- Account Management
- Lead Prospecting
- Contract Negotiation
- Lead Generation
- Account Development
- Team Training
- Client Relationship Management
- Excellent Negotiating Tactics
- Relationship Building
Accomplishments
- Eagle Scout From Troop 25
- National Honors Society
Timeline
Account Manager
The HomeAides
05.2023 - Current
Business Development Center Representative
Key Hyundai of Milford
04.2022 - 05.2023
Senior Floor Sales Consultant
Carmax Superstores
08.2017 - 07.2021
High School Diploma -
Manchester High School
Some College (No Degree) - Accounting
Manchester Community College
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