William Whitlock
Granbury
Summary
Dedicated worker with solid background in managing fast-paced food service environments. Demonstrated ability to oversee daily operations and enhance customer satisfaction, as well as balance a drawer and finalize store deposits. Proficient in staff training and inventory management. Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cook, Crew Lead, Manager
Sonic Drive-In
03.2023 - Current
- Controlled costs to keep business operating within budget and increase profits.
- Oversaw team operations to ensure efficient workflow and high-quality service delivery.
- Analyzed performance metrics to identify trends and drive strategic decision-making.
- Delivered exceptional customer service in fast-paced dining environment.
- Trained new staff on menu knowledge and efficient service techniques.
- Maintained cleanliness and organization of kitchen workstations to ensure food safety standards.
Associate
Race Trac
02.2025 - 05.2025
- Managed inventory levels, ensuring timely restocking of products and supplies.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Monitored cash handling procedures to maintain accuracy in financial transactions and reporting.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained clean and orderly work station.
Team Member
Michaels Arts & Crafts
09.2022 - 03.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced end-of-day reports.
- Assisted customers with product inquiries, enhancing shopping experience.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Developed visually appealing merchandise displays to enhance customer engagement.
Dishwasher
Coopers Old Time Pit BBQ
06.2021 - 10.2021
- Operated industrial dishwashing equipment to maintain cleanliness and efficiency in kitchen operations.
- Ensured proper sanitation standards by effectively cleaning and sanitizing dishes, utensils, and cookware.
- Implemented time-saving techniques that improved workflow and reduced turnaround time for clean dishes.
- Assisted servers by promptly clearing and resetting tables for efficient service.
- Managed cleanliness and organization of dining areas to enhance guest experience.
Education
High School Diploma - General High School Curriculum
Granbury High School
Granbury, TX05-2024
Skills
- Customer service
- Cleaning and organization
- Food handling
- Friendly, positive attitude
- Teamwork and collaboration
- Multitasking
- Critical thinking
- Organizational skills
- Calm under pressure
Certification
- 03/2025 TABC Texas Alcoholic Beverage Commission
- 03/2025 Food Handler AAA Food Handler
Honors & Activities
Was in A.V.I.D for about 4-5 school years. I was in ASL for about 2 years.
Additional Information
None Specified
Timeline
Associate
Race Trac
02.2025 - 05.2025
Cook, Crew Lead, Manager
Sonic Drive-In
03.2023 - Current
Team Member
Michaels Arts & Crafts
09.2022 - 03.2023
Dishwasher
Coopers Old Time Pit BBQ
06.2021 - 10.2021
High School Diploma - General High School Curriculum
Granbury High School