Summary
Work History
Education
Skills
Military
Timeline
Generic

William Wiggs

Trenton

Summary

Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.

Work History

Technician

Konica Minolta Business Solutions
02 2020 - 04 2024
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.



Driver

Groome Transportation
10 2018 - 02 2020
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.

Technician

Mike Collins and Associates, MCA
05 2004 - 10 2018
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Reduced response times to technical issues, implementing prioritized troubleshooting protocol.

Education

High School -

Berry High School
05.1973

Skills

  • Troubleshooting
  • Equipment calibration
  • Customer rapport
  • Diagnostics and troubleshooting

Military

  • US Air Force 1973 - 1977
  • Honorable Discharge

Timeline

Technician

Konica Minolta Business Solutions
02 2020 - 04 2024

Driver

Groome Transportation
10 2018 - 02 2020

Technician

Mike Collins and Associates, MCA
05 2004 - 10 2018

High School -

Berry High School

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William Wiggs