Microsoft 365
William Womack
Operations Manager
Sun City Center,FL
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager of Operations
National Exemption Service LLC (NES)
10.2021 - 10.2024
- Enhanced operational workflows by identifying bottlenecks and streamlining procedures.
- Actively managed a team of 20 employees, promoting best practices and fostering a culture of accountability, high performance, and collaboration
- Oversaw daily HR functions, including direct involvement in onboarding, team inclusion events, and employee support for over 80 staff members, creating a cohesive and supportive workplace
- Established performance benchmarks and closely monitored progress, delivering data-driven insights to senior management and making agile adjustments to meet strategic goals through coaching methods.
- Managed operational budgets by monitoring expenditures and identifying cost-saving opportunities.
Office Manager
World Class Heating & Cooling
08.2020 - 09.2021
- Manage dispatch operations for HVAC technicians and sales teams, optimizing scheduling and resource allocation
- Process purchase orders, maintain accurate financial records, and conduct daily deposits
- Oversee telemarketing operations, ensuring efficiency and quality in a fast-paced environment
- Monitored expenditures for better financial control.
W-2 & Unemployment Specialist
FrankCrum Staffing
02.2020 - 06.2020
- Handled UI claims processing, digital documentation, and daily mail operations
- Maintained phone queues and inboxes, ensuring quick and accurate support for employee inquiries
Tier 2 Support Technician
Autoloop LLC
07.2019 - 12.2019
- Delivered technical support through Zendesk, managing customer inquiries via email, phone, and chat
- Organized and led new hire training programs, fostering team knowledge and cohesion
- Coordinated morale events to promote a positive and collaborative work environment
Lead Customer Service Representative
Clever Training
10.2018 - 06.2019
- Directed customer service operations, ensuring efficient handling of inquiries across phone, email, and chat
- Managed drop-ship operations with local vendors via EDI
- Conducted new hire training to ensure high service standards
Desktop Support & Solutions Associate
TechData - Eaton Power Quality
01.2015 - 03.2018
- Contributed to a 21% month-over-month revenue growth through client satisfaction initiatives
- Led customer-focused events, including executive dinners and team-building activities
- Streamlined business operations to achieve substantial growth, increasing from $12M annual revenue to quarterly milestones
Bartender
Bauser's
05.2015 - 10.2017
- Managed inventory, conducted secure cash handling, and oversaw quarterly cleaning schedules
Webcast Engineer
Hewlett Packard
06.2012 - 06.2013
- Configured and troubleshooted webcast equipment, managing multiple Windows servers and hybrid phone-latching devices
Education
Marine Biology
Texas A&M-Galveston
Galveston, TXGeneral Studies
Paris Junior College
Greenville, TXSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Staff management
- Management
- Operations oversight
- Employee motivation
- Staff development
- Customer relationship management
Certification
Comptia Strada
Personal Information
Title: Operations Manager
Software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager of Operations
National Exemption Service LLC (NES)
10.2021 - 10.2024
Office Manager
World Class Heating & Cooling
08.2020 - 09.2021
W-2 & Unemployment Specialist
FrankCrum Staffing
02.2020 - 06.2020
Tier 2 Support Technician
Autoloop LLC
07.2019 - 12.2019
Lead Customer Service Representative
Clever Training
10.2018 - 06.2019
Bartender
Bauser's
05.2015 - 10.2017
Desktop Support & Solutions Associate
TechData - Eaton Power Quality
01.2015 - 03.2018
Webcast Engineer
Hewlett Packard
06.2012 - 06.2013
General Studies
Paris Junior College
Marine Biology
Texas A&M-Galveston
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