William Wuerz

• Delivered high-quality customer service by efficiently fulfilling and delivering online grocery orders to customers via curbside pickup, ensuring accuracy and satisfaction.
• Resolved customer complaints and concerns promptly and professionally, demonstrating strong problem-solving and interpersonal skills.
• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
• Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
• Managed approximately 100-160 orders per day, taking phone calls at the same time and single-handedly handling the backroom alone when need be.

Responsibilities:

• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Assisted in the harvesting process of various types of lettuce and basil, ensuring the plants were carefully pulled from their respective ponds and transported to the harvester.
• Managed the cleaning and maintenance of lettuce boards, including washing and sanitizing the boards to maintain hygiene standards.
• Coordinated the transport of clean lettuce boards to designated drying areas, ensuring they were properly placed for drying before being filled with dirt and seeds for replanting.
• Facilitated the replanting process by preparing cleaned boards with soil and seeds, ensuring they were ready for reintegration into the hydroponic system.
• Maintained and sanitized the board washer, performing regular washing and bleaching to ensure operational efficiency and compliance with health standards.