William Young
KANSAS CITY,Kansas
Summary
Seasoned Customer Associate with 40 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
37
37
years of professional experience
Work History
Customer Service Associate
Cabela's
11.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
General Manager of Operations
Sonic Drive-In Of Pratt,Ks
05.1984 - 07.2020
- Trained, coached and mentored staff to support smooth adoption of new [Type] program.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Designed modern employee recognition program which boosted productivity and improved morale.
Education
No Degree - General Studies
Pratt High
Pratt, KSSkills
- Presenting Solutions
- MS Office Proficiency
- Customer Relationship Management
- Quality Assurance
- Customer Service
- Exceptional Communicator
- Refunds and Exchanges
- Merchandise Upselling
- Employee Management
- Customer Complaint Resolution
- Refund Processing
- Safe Work Practices
Timeline
Customer Service Associate
Cabela's
11.2021 - Current
General Manager of Operations
Sonic Drive-In Of Pratt,Ks
05.1984 - 07.2020
No Degree - General Studies
Pratt High
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