William Young
Poca ,WV
Summary
Results-driven courier with 16 years at Federal Express, recognized for exceptional customer service and attention to detail. Achieved accident-free status for all 21 years employed while optimizing delivery routes. Skilled in package handling and relationship building, consistently earning monthly bonuses and awards for outstanding performance. I believe my ability to adapt to changing cultures while still focusing on core principals is very valuable. I pride myself in leading by example and never being able to be accurately charged with not going above and beyond! I love the FedEx brand and am proud of my time under it, and am excited for the opportunity to continue my career!
Overview
21
21
years of professional experience
Work History
Courier
Federal Express
Charleston, WV
08.2010 - Current
- Delivered packages efficiently using handheld scanners and GPS navigation systems.
- Maintained compliance with safety regulations and company policies during transport.
- Communicated effectively with dispatch and customers to ensure timely deliveries.
- Managed time effectively to prioritize multiple deliveries within tight schedules.
- Trained new couriers on operational procedures and best practices for efficiency.
- Implemented route optimization strategies to reduce delivery times and improve service quality.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Followed company policies and procedures during shift.
- Worked under 10 different managers in my 16 year career and adapted successfully to their varying methods.
- Worked well within the acceptable attendance range for every year over year employed
Courier Contractor
Fed Ex Ground/ Chill Consulting
Charleston, WV
05.2005 - 08.2010
- Coordinated efficient delivery routes to optimize time management and reduce operational delays.
- Managed package handling processes to ensure accuracy and consistency in deliveries.
- Trained new contractors on operational procedures and safety protocols for improved performance.
- Provided excellent customer service during pick-ups and deliveries, fostering strong rapport with clients for repeat business opportunities.
- Operated scanning devices efficiently, ensuring accurate input of package data into the tracking system.
- Effectively covered multiple routes and service areas
- Accident free for 5 years
- Achieved monthly CCS bonus every month I was employed, never missing one
Education
No Degree - Elementary Education K-5
Ohio Valley University
Vienna, WVNo Degree - Elementary Education
West Virginia State University
Institute, WVSkills
- Working independently
- Attention to detail
- Problem-solving
- Customer service
- Package handling
- Decision-making
- Relationship building and rapport
- Heavy lifting
- Handheld scanning devices
- Deadline adherence
- Winner of 11 Bravo Zulu awards in 16 years
- Held many loop meetings utilizing my communication skills
Timeline
Courier
Federal Express
08.2010 - Current
Courier Contractor
Fed Ex Ground/ Chill Consulting
05.2005 - 08.2010
No Degree - Elementary Education K-5
Ohio Valley University
No Degree - Elementary Education
West Virginia State University