William Zheng
Queens,NY
Summary
Proven Sales Associate with a track record of enhancing customer satisfaction and boosting store performance at Old Navy, Gap. Skilled in cash handling and customer service, adept at solving challenges and fostering team collaboration. Demonstrates exceptional people skills and a commitment to achieving sales goals, ensuring a welcoming environment for all customers.
Overview
1
1
year of professional experience
Work History
Sales Associate
Old Navy, Gap
09.2022 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
William Cullen Bryant High School
Queens, NY06.2023
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Goal-Oriented
- Exceptional customer service
- Relationship Building
- Cash Handling
- Money Handling
- Flexible Schedule
- Verbal/written communication
- Cash Register Operation
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Sales Associate
Old Navy, Gap
09.2022 - 04.2023
William Cullen Bryant High School