William Bean
Chicago,IL
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
7
7
years of professional experience
Work History
Lead Host
Gibsons Bar & Steakhouse
Chicago, IL
04.2021 - 11.2023
- Proven ability to learn quickly and adapt to new situations.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Host
Chicago Cut Steakhouse
Chicago, IL
12.2019 - 11.2020
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience
- Documented reservations and communicated changes to guests using Open Table
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
Sales Associate
Spirit Halloween LLC
Chicago, IL
08.2016 - 09.2019
- Tracked stock using company inventory management software
- Maintained records related to sales, returns and inventory availability
- Prepared cash deposits up to $ 5,000 dollars with zero discrepancies
- Delegated daily tasks and oversaw 20 employees
- Maintained excellent attendance record, consistently arriving to work on time
Host
Weber Grill Restaurants LLC
Chicago, IL
02.2019 - 09.2019
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Accommodated special seating requests for guests to enhance satisfaction.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Provided patrons with estimated waiting times during peak service hours.
Education
Bachelor of Science - Business Management
University of Florida
Gainesville, FL2011
High School Diploma -
Eden Hall Preparatory High School
Fort Myers, FL2006
Skills
- Group reservations management
- Reservation coordination
- High-volume dining
- To-go order preparation
- Communication skills
- Customer Service
- MS Office
Timeline
Lead Host
Gibsons Bar & Steakhouse
04.2021 - 11.2023
Host
Chicago Cut Steakhouse
12.2019 - 11.2020
Host
Weber Grill Restaurants LLC
02.2019 - 09.2019
Sales Associate
Spirit Halloween LLC
08.2016 - 09.2019
Bachelor of Science - Business Management
University of Florida
High School Diploma -
Eden Hall Preparatory High School
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