William Chase Gammon
Denver,CO
Summary
Learning and enablement professional with 10+ years of experience facilitating high-impact experiences that help people adopt new tools, behaviors, and ways of working across fintech, financial services, technology, and regulated environments. Skilled at reading audiences, simplifying complex topics, navigating resistance, and creating learning moments that turn uncertainty into confidence. Experienced delivering virtual and instructor-led sessions for frontline employees, managers, senior leaders, and global teams. Known for bringing authentic energy into the room, balancing structure with adaptability, and translating complex systems and changes into practical conversations people can apply. Passionate about the responsible use of AI and helping organizations move beyond curiosity or skepticism into meaningful adoption.
Overview
10
10
years of professional experience
Work History
Learning and Development Partner
Upstart
04.2026 - 06.2026
- Facilitated enterprise-wide Genesys launch training for 300+ employees in one week, helping teams confidently adopt a new communication platform during a high-impact technology transition.
- Delivered virtual software and workflow training for distributed teams across the U.S. and abroad, adapting facilitation approaches across different audiences and experience levels.
- Translated complex system changes and operational updates into practical learning experiences that improved understanding, confidence, and adoption.
- Facilitated conversations around technology change by addressing questions, reducing uncertainty, and helping employees connect new tools to everyday work.
- Partnered with stakeholders to understand audience needs, customize messaging, and ensure training experiences were relevant and actionable.
People Development Specialist | Change & Enablement
Credit Union West
07.2025 - 04.2026
- Facilitated 80+ hours of instructor-led learning for 250+ learners across frontline employees, managers, directors, and senior stakeholders, adapting delivery style based on audience needs.
- Partnered with COO and CEO stakeholders to support organization-wide service culture transformation through facilitated conversations, leadership alignment, and employee engagement.
- Redesigned onboarding and service culture experiences focused on behavior change, confidence-building, and practical application rather than information delivery.
- Facilitated sessions that helped employees navigate new expectations, customer interactions, and operational changes through discussion, practice, and reflection.
- Read learner engagement, feedback, and audience dynamics to adjust facilitation approach and improve learning effectiveness.
- Created facilitator guides, learner resources, discussion activities, and practical tools that supported consistent behavior change after training.
Sr. Onboarding / Organizational Development Specialist
Upgrade Inc.
04.2022 - 01.2025
- Designed and delivered a 120-day onboarding and development program, increasing 90-day retention from approximately 68% to 97%.
- Facilitated engaging learning experiences for employees, leaders, and distributed teams across the U.S., Canada, and Mexico.
- Delivered Leadership Essentials and development sessions for agents, leads, managers, and senior stakeholders focused on communication, coaching, and team effectiveness.
- Translated complex operational processes, systems, and expectations into clear learning experiences that improved employee confidence and performance.
- Partnered with Operations, Product, QA, People, and leadership teams to understand business challenges and create practical learning solutions.
- Created scenario-based learning, activities, discussions, and resources designed to move learners from awareness to application.
- Used feedback, performance trends, and learner insights to continuously adjust programs and improve engagement.
Learning and Development Consultant
Wells Fargo
04.2016 - 04.2022
- Delivered enterprise learning experiences supporting 5,000+ learners across mortgage, credit card, and student lending operations.
- Facilitated instructor-led and virtual sessions across diverse audiences, including international teams, while maintaining engagement and consistency.
- Adapted facilitation style across audiences ranging from new employees to experienced professionals navigating business and process changes.
- Supported enterprise change initiatives by helping employees adopt new systems, workflows, and expectations.
- Partnered with business leaders and SMEs to ensure training connected technical information to practical employee application.
- Used learner feedback, engagement signals, and performance data to continuously improve delivery effectiveness.
Education
Secondary Education - Mathematics
Arizona State University
Tempe, AZSkills
- Executive Facilitation
- AI Adoption
- Change Enablement
- Workshop Delivery
- Audience Engagement
- Instructor-Led Training
- Virtual Facilitation
- Complex Topic Simplification
- Stakeholder Communication
- Room Management
- Executive Presence
- Learning Experience Design
- Storytelling
- Coaching
- Behavioral Change
- Technology Adoption
- Software Enablement
- Learner Engagement
- Q&A Facilitation
- Training Delivery
- Facilitation Strategy
- Business Communication
- Emotional Intelligence
- Adaptability
- Customer relationship building
- Performance analysis
- Stakeholder engagement
- Onboarding programs
- Organizational development
- Adult learning theory
- Needs assessment
- Performance consulting
- Orientation and onboarding
- Leadership development
- Clear communication
- Training program development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Learning and Development Partner
Upstart
04.2026 - 06.2026
People Development Specialist | Change & Enablement
Credit Union West
07.2025 - 04.2026
Sr. Onboarding / Organizational Development Specialist
Upgrade Inc.
04.2022 - 01.2025
Learning and Development Consultant
Wells Fargo
04.2016 - 04.2022
Secondary Education - Mathematics
Arizona State University