Work Preference
Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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William Chase Gammon
Open To Work

William Chase Gammon

Denver,CO

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Learning and Development ManagerLearning and Development ConsultantTalent Development ManagerLearning and Development SpecialistTalent Development Specialist

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Denver, CO, USBroomfield, COBoulder, CO
Open to relocation: No

Minimum Desired Compensation

$76000/yr

Important To Me

Company CultureWork-life balanceCareer advancementHealthcare benefits

Summary

Learning and enablement professional with 10+ years of experience facilitating high-impact experiences that help people adopt new tools, behaviors, and ways of working across fintech, financial services, technology, and regulated environments. Skilled at reading audiences, simplifying complex topics, navigating resistance, and creating learning moments that turn uncertainty into confidence. Experienced delivering virtual and instructor-led sessions for frontline employees, managers, senior leaders, and global teams. Known for bringing authentic energy into the room, balancing structure with adaptability, and translating complex systems and changes into practical conversations people can apply. Passionate about the responsible use of AI and helping organizations move beyond curiosity or skepticism into meaningful adoption.

Overview

10
10
years of professional experience

Work History

Learning and Development Partner

Upstart
Denver, CO
04.2026 - 06.2026
  • Led change enablement and training support for a Genesys platform rollout impacting 300+ employees across the U.S., Dominican Republic, Mexico, and Jamaica within one week.
  • Partnered with Operations, Product, QA, business stakeholders, and vendor training partners to translate system and workflow changes into role-based job aids, communications, facilitator materials, and performance-support resources.
  • Supported trainer readiness, content accuracy, and consistent delivery expectations across internal and external training audiences during a compressed implementation timeline.

People Development Specialist

Credit Union West
Glendale, AZ
07.2025 - 04.2026
  • Partnered with senior leaders, including the COO and CEO, to redesign enterprise onboarding and service culture learning aligned to organizational priorities, employee experience, and member-facing expectations.
  • Redesigned New Employee Orientation into a scalable, values-aligned learning experience that improved consistency, engagement, and employee readiness across departments.
  • Facilitated 80+ hours of onboarding, service culture, sales/service, and role-readiness programming for 250+ learners.
  • Expanded contact center onboarding into a structured four-week pathway with milestones, facilitator assets, practice opportunities, coaching touchpoints, and performance reinforcement.
  • Built LMS- and QA-aligned measurement practices to evaluate learner progress, identify development gaps, and improve onboarding and service culture programs.

Sr. Onboarding & Org Development Specialist

Upgrade Inc.
Phoenix, AZ
04.2022 - 01.2025
  • Designed and implemented a 120-day onboarding and development program that increased 90-day retention from approximately 68% to 97%.
    Developed supervisors, managers, and directors through leadership onboarding, Leadership Essentials, Situational Leadership, Crucial Conversations, DiSC, 360 feedback, CliftonStrengths, coaching conversations, and targeted development planning.
    Built talent development, mentorship, and cross-functional rotational development programs to strengthen internal capability, leadership readiness, career growth, and employee development during company expansion.
    Directly managed and developed six individual contributors for nearly three years, conducting formal performance reviews, coaching facilitators, providing feedback, and building team capability.
    Partnered weekly with the Oversight Team, including QA, QC, and Compliance, to review trends, identify performance opportunities, and determine whether gaps were tied to training, process clarity, compliance interpretation, coaching, or reinforcement.
    Partnered with HR/People, Operations, Product, QA, and business leaders to assess capability gaps, diagnose performance needs, and create targeted learning and organizational development solutions.
    Built and facilitated onboarding, sales, service, compliance, leadership, and professional development programs for distributed teams across the U.S., Canada, and Mexico.
    Used LMS data, QA insights, learner feedback, stakeholder observations, and performance trends to evaluate program effectiveness and continuously improve development outcomes.
  • Partnered with Operations, Product, QA, People, and leadership teams to understand business challenges and create practical learning solutions.
  • Created scenario-based learning, activities, discussions, and resources designed to move learners from awareness to application.
  • Used feedback, performance trends, and learner insights to continuously adjust programs and improve engagement.

Learning and Development Consultant

Wells Fargo
Phoenix, AZ
04.2016 - 04.2022
  • Delivered large-scale learning and development programs across a regulated financial services environment, supporting 5,000+ learners through instructor-led, virtual, blended, and train-the-trainer formats.
    Facilitated onboarding, sales, service, compliance, operational, leadership readiness, and professional development programs across Student Loans, Mortgage, and Credit Card divisions.
    Partnered with business leaders, SMEs, QA, and operations stakeholders to assess role-based learning needs, align training to performance expectations, and improve program effectiveness.
    Helped transition instructor-led programs to virtual delivery, improving accessibility, consistency, and scalability for geographically dispersed employees.
    Coached facilitators and supported train-the-trainer efforts to strengthen delivery quality and build internal learning capability.training connected technical information to practical employee application.
  • Used learner feedback, engagement signals, and performance data to continuously improve delivery effectiveness.

Education

Secondary Education - Mathematics

Arizona State University
Tempe, AZ

Skills

  • Executive Facilitation
  • AI Adoption
  • Change Enablement
  • Workshop Delivery
  • Audience Engagement
  • Instructor-Led Training
  • Virtual Facilitation
  • Complex Topic Simplification
  • Stakeholder Communication
  • Room Management
  • Executive Presence
  • Learning Experience Design
  • Storytelling
  • Coaching
  • Behavioral Change
  • Technology Adoption
  • Software Enablement
  • Learner Engagement
  • Q&A Facilitation
  • Training Delivery
  • Facilitation Strategy
  • Business Communication
  • Emotional Intelligence
  • Adaptability
  • Customer relationship building
  • Performance analysis
  • Stakeholder engagement
  • Onboarding programs
  • Organizational development
  • Adult learning theory
  • Needs assessment
  • Performance consulting
  • Orientation and onboarding
  • Leadership development
  • Clear communication
  • Training program development

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Learning and Development Partner

Upstart
04.2026 - 06.2026

People Development Specialist

Credit Union West
07.2025 - 04.2026

Sr. Onboarding & Org Development Specialist

Upgrade Inc.
04.2022 - 01.2025

Learning and Development Consultant

Wells Fargo
04.2016 - 04.2022

Secondary Education - Mathematics

Arizona State University