William (Clay) Adkins
Bowling Green,KY
Summary
Dynamic Account Manager with a proven track record at Veritiv Corporation, achieving 100% growth goals by revitalizing stagnant accounts. Expert in cross-selling strategies and customer relationship management, I excel in fostering strong client connections and driving satisfaction. My adaptability and effective communication skills ensure successful presentations to key decision-makers.
Overview
8
8
years of professional experience
Work History
Account Manager, Inside Sales
Veritiv Corporation
Hebron, Kentucky
11.2021 - Current
- Tasked with growing 200+ customer accounts that the company deemed stagnant or declining.
- Focused on winning back detracting business, and cross-selling among our numerous sustainable packaging and facility solutions.
- Hit 100% of my growth goal each year of employment.
- Established strong customer relationships, consistently earning a team-best Net Promoter Score in surveyed responses.
- Responsible for developing decks and presenting to numerous business decision makers.
Assistant Manager
Enterprise Rent-A-Car
Bowling Green, Kentucky
10.2020 - 06.2021
- Develop and manage relationships with day to day customers, as well as new and existing business accounts.
- Upsell products and services Enterprise offers customers.
- Schedule and assist in training of employees.
- Work to maximize revenue and minimize costs of day to day business operations.
Sales Specialist
The UPS Store Inc.
Bowling Green, Kentucky
12.2017 - 09.2020
Education
Bachelor of Arts - Communications
Western Kentucky University
Bowling Green, KY01-2019
Skills
- Customer Relationship Management
- Cross-Selling Strategies
- Account Growth Strategy
- Adaptability
- Customer Satisfaction
- Team Collaboration
- Effective communication
- Overcoming objections
Timeline
Account Manager, Inside Sales
Veritiv Corporation
11.2021 - Current
Assistant Manager
Enterprise Rent-A-Car
10.2020 - 06.2021
Sales Specialist
The UPS Store Inc.
12.2017 - 09.2020
Bachelor of Arts - Communications
Western Kentucky University
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