William D Maltbie V
Summary
Experienced business owner with a strong background in marketing, customer service, and facility management. Successfully led operations for a $16 million dealership, achieving revenue growth through strategic planning and targeted sales initiatives. Dedicated to process optimization and enhancing customer care while ensuring operational efficiency.
Overview
30
30
years of professional experience
Work History
Store Manager
Speedway Gas Station
09.2025 - 11.2025
- Developed strategic merchandising plans, increasing sales and enhancing product visibility.
- Managed inventory control processes, optimizing stock levels and minimizing shrinkage.
- Led team training initiatives, improving staff performance and customer service skills.
- Oversaw daily store operations, ensuring adherence to company policies and procedures.
Store Manager
Global Montello Group. Xtra Mart
06.2024 - 07.2025
- Implemented targeted sales strategies, resulting in increased store revenue and heightened customer engagement.
- Increased store profitability through cost-saving measures and effective inventory management.
- Managed inventory levels, ensuring optimal stock availability and minimizing waste.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Led daily operations, focusing on enhancing customer service and streamlining processes.
- Trained and mentored staff, fostering a collaborative team environment.
Dasher
Door Dash
03.2021 - 06.2024
- Delivered food orders promptly, enhancing customer satisfaction and meeting service standards.
- Navigated various routes efficiently to optimize delivery times and reduce fuel costs.
- Communicated effectively with customers regarding order status and any potential delays.
- Maintained accurate records of deliveries and customer interactions, supporting operational efficiency.
Store Manager
Cumberland Farms
06.2021 - 04.2022
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Enhanced customer satisfaction and streamlined store operations through relationship building and effective problem-solving.
- Monitored employee performance and identified performance gaps to implement corrective actions and support staff development.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits to ensure operational efficiency.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
President/Owner
Maltbie Chevrolet
05.1996 - 06.2021
- I successfully managed a Franchise Chevrolet Dealership, growing the revenue to $16 million dollars a year.
- Developed and implemented successful sales strategies to meet business goals.
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Identified improvement opportunities through analysis of monthly operational and sales reports.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Devised business and marketing plans and prepared monthly financial reports.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Conducted performance reviews to foster productivity improvements among team members.
- Analyzed complex financial information to offer recommendations to management, driving decision-making.
Education
Bachelor of Arts - Business Economics
Castleton State College
Skills
- Inventory control
- Customer service
- Sales analysis
- Cash flow management
- Business administration
- Strategic planning
- Business development
- Market analysis
- Team leadership
- Product branding
Additional Information
- - Disney Institute Guest Experience Training June 2010 & November 2015 (Orlando, FL.)
- - Servsafe 2025
Timeline
Store Manager
Speedway Gas Station
09.2025 - 11.2025
Store Manager
Global Montello Group. Xtra Mart
06.2024 - 07.2025
Store Manager
Cumberland Farms
06.2021 - 04.2022
Dasher
Door Dash
03.2021 - 06.2024
President/Owner
Maltbie Chevrolet
05.1996 - 06.2021
Bachelor of Arts - Business Economics
Castleton State College