William David Gilliland
Dallas,TX
Summary
Focused Key Holder committed to driving top-level performance and quality service. Enthusiastic and quick-learning with proven history of bringing value to projects. Supports and prepares team to balance guest experience with necessary operational tasks.
Overview
18
18
years of professional experience
Work History
Department Supervisor With Keys
Lowes Home Improvment
12.2018 - 01.2023
- Department Supervisor for Inside/outside Lawn garden, then supervisor of specialist departments , until I moved to back end manager
- Responsible to daily receiving and sending out inventory. Weekly cycle counts, adjust inventory levels, researching any discrepancies, ordering of new inventory when needed
- Oversaw teams from 8-35 employees. Trained and mentored new and current employees, as needed
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Trained on all Power Equipment as well as being the Store's Trainer - Forklift, Reach Truck, power pallet jack and Order Picker
- Exhibited exceptional customer service skills through a personable and well-informed demeanor.
- Sat on store's safety committee had weekly meeting and training then went out and passed information on to employees, and on the store's inventory team - which is responsible for annual inventory counts as well as going to other store to assist in annual inventory
- Won several awards for customer service and for department success
Assistant Manager
Triple Cards And Collectibles
05.2010 - 12.2018
- Helped store owner with daily running of shop through helping customers, counting inventory, putting cards and merchandise on-line, daily cleaning of shop
- Used industry expertise, customer service skills to drive sells
- Sold Cards and Memorabilia on line - increased sale of $500 month to over $6,000+ within first 3 months of online shop
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences. Held game nights for families
- Completed regular inventory counts to verify stock levels, address discrepancies, and had knowledge of new sets of cards coming out to let customer know and to build excitement for
Preschool Lead Teacher
Bright Horizons
03.2005 - 05.2010
- Promoted sensory development by providing access to different textures.
- Planned and prepared activities for 20 plus childern
- Addressed behavioral and learning issues with parents and daycare management.
- Applied play-based strategies to provide diverse approaches to learning.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Improved academic performance by diversifying teaching techniques.
- Provided open and loving environment where children direct learning process.
Education
Business Management
Texas A&M University
College Station, TXSkills
- Sales Proficiency
- Computer Literacy
- Multitasking Strengths
- Team Leadership
- Trained on Power Equipement -
- Superior Work Ethic
- Problem Anticipation and Resolution
- Originality and Creativity
Timeline
Department Supervisor With Keys
Lowes Home Improvment
12.2018 - 01.2023
Assistant Manager
Triple Cards And Collectibles
05.2010 - 12.2018
Preschool Lead Teacher
Bright Horizons
03.2005 - 05.2010
Business Management
Texas A&M University
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