Ashlee Peace
Department Supervisor
Oroville,CA
Summary
Highly motivated and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Department Supervisor With Keys
Kohl's
Chico, CA
07.2013 - Current
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Rotated stock according to dates and protocols.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Opened and closed store 4 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Counted out cash drawers and balanced totals.
- Received and counted money.
- Trained and mentored new employees.
- Accepted and processed customer returns.
- Completed store opening and closing procedures.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Oversaw team of 4 employees.
- Processed cash, credit, debit and check payments.
- Designed and built over 10 or more displays per month to generate customer interest in store merchandise.
- Tracked and prioritized work orders to meet daily production requirements
- Provided sales feedback to management to address concerns in sales reports.
Retail Customer Sales Associate
Fashion Bug
Chico, CA
09.2011 - 10.2012
- Helped customers complete purchases, locate items and join reward programs.
- Issued receipts and processed refunds, credits or exchanges.
- Informed customers of current store promotions to encourage additional sales purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used POS system to process sales, returns, online orders and gift card activations.
- Answered questions about store policies and addressed customer concerns.
- Aided customers and promoted sales purchases by searching inventory for items at other locations and making arrangements for shipping and delivery.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
Education
High School Diploma -
Chico High School
Chico, CA 08.2007 - 06.2011
Skills
Team Player
Time management
Sales proficiency
Hard-working mindset
Multi-tasking strength
Written Communication
Good Telephone Etiquette
Timeline
Department Supervisor With Keys
Kohl's
07.2013 - Current
Retail Customer Sales Associate
Fashion Bug
09.2011 - 10.2012
High School Diploma -
Chico High School
08.2007 - 06.2011