Summary
Overview
Work History
Skills
Certification
Affiliations
Timeline
Generic

William G. Edmonds

Lone Star,TX

Summary

Results-driven professional with a proven track record in customer service and team leadership. Skilled in resolving complaints and enhancing operational efficiency.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Manager

McDonald's
Daingerfield, Texas
05.2025 - Current
  • Supervised team members during busy shifts to ensure efficient service.
  • Resolved customer complaints quickly to enhance satisfaction and loyalty.
  • Trained team members to enhance their performance skills.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Collaborated with kitchen staff to streamline food preparation and delivery processes.
  • Monitored food safety procedures to comply with health regulations.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Conducted regular inspections of work areas to uphold cleanliness and organization standards.
  • Executed all closing duties in accordance with established guidelines.

Crew Trainer

McDonald's
Daingerfield, Texas
06.2023 - 05.2025
  • Trained new crew members on operational procedures and customer service standards, ensuring team readiness and consistent service quality.
  • Educated new team members on correct operational procedures, promoting efficiency and reducing onboarding time.
  • Delivered ongoing coaching to team members, enhancing their skills and confidence.
  • Conducted performance evaluations to ensure team members met quality expectations.
  • Assisted in managing daily operations during peak hours, optimizing workflow and enhancing customer experience.
  • Ensured compliance with health and safety regulations across all service areas.

Skills

  • Operational efficiency
  • Inventory management
  • Inventory control
  • Quality assurance
  • Team leadership
  • Training development
  • Customer service

Certification

  • Food Safety Certification
  • Food Handlers License

Affiliations

  • Computer Building/ Troubleshooting

Timeline

Shift Manager

McDonald's
05.2025 - Current

Crew Trainer

McDonald's
06.2023 - 05.2025
William G. Edmonds