Results-driven professional with a proven track record in customer service and team leadership. Skilled in resolving complaints and enhancing operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's
Daingerfield, Texas
05.2025 - Current
Supervised team members during busy shifts to ensure efficient service.
Resolved customer complaints quickly to enhance satisfaction and loyalty.
Trained team members to enhance their performance skills.
Communicated with other shift managers to facilitate continuum of customer service.
Collaborated with kitchen staff to streamline food preparation and delivery processes.
Monitored food safety procedures to comply with health regulations.
Managed daily cash intake by counting out registers and tabulating profits.
Conducted regular inspections of work areas to uphold cleanliness and organization standards.
Executed all closing duties in accordance with established guidelines.
Crew Trainer
McDonald's
Daingerfield, Texas
06.2023 - 05.2025
Trained new crew members on operational procedures and customer service standards, ensuring team readiness and consistent service quality.
Educated new team members on correct operational procedures, promoting efficiency and reducing onboarding time.
Delivered ongoing coaching to team members, enhancing their skills and confidence.
Conducted performance evaluations to ensure team members met quality expectations.
Assisted in managing daily operations during peak hours, optimizing workflow and enhancing customer experience.
Ensured compliance with health and safety regulations across all service areas.