William L. Cloud

Work History

Business Owner

Clouds Bnb LLC.

Elizabethtown , KY

07.2023 - Current

Completed detailed assessments, effectively implementing comprehensive home consultation process.
Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations.
Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs, and upgrades.
Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
Developed and implemented promotional strategies to increase occupancy.
Created and managed accurate occupancy forecasts and budgets.
Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.

Small Business Developer / Manager

Tweed-Hardesty LLC.

Elizabethtown , KY

03.2020 - 08.2023

Collaborated with sales and marketing departments to support client acquisition.
Pitched ideas for business development to executive team and gave in-depth presentations to clients using effective public speaking skills.
Maintained high level of integrity by keeping sensitive client data and corporate information confidential.
Prospected for new business opportunities via cold calling, using lead generation lists and networking.
Performed client research and identified opportunities for account growth, account penetration and market expansion.
Worked with existing customers to increase purchases of products and services.
Reached out to potential customers via telephone, email, and in-person inquiries.
Developed and promoted successful company sales and account management personnel into leadership positions to drive company growth.

Small Business Developer / Manager

PretzelPerfect LLC.

Corbin , KY

04.2023 - 08.2023

Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
Evaluated client business needs and matched customers to appropriate products and resources.
Developed and promoted successful company sales and account management personnel into leadership positions to drive company growth.
Negotiated, prepared, and signed contracts with clients.
Reached out to potential customers via telephone, email, and in-person inquiries.
Pitched ideas for business development to executive team and gave in-depth presentations to clients using effective public speaking skills.
Collaborated with sales and marketing departments to support client acquisition.
Onboarded new employees with training and new hire documentation.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Accomplished multiple tasks within established timeframes.
Cross-trained existing employees to maximize team agility and performance.
Managed and motivated employees to be productive and engaged in work.

Entrepreneurship Intern

Hardesty-Tweed LLC

Paducah , KY

03.2021 - 03.2022

Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
Determined business plan, mission statement, and vision.
Devised processes to boost long-term business success and increase profit levels.
Introduced new methods, practices, and systems to reduce turnaround time.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Set aggressive targets for employees to drive company success and strengthen motivation.
Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Used accounting software to prepare weekly and monthly financial reports.
Maintained clean and organized files by keeping accounts payable records up-to-date.

Assistant Manager, Operations

Rib Lickers Smoke Shack

Glasgow , KY

05.2019 - 03.2020

Made hiring recommendations to increase company's productivity and profitability with quality workers.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Introduced new methods, practices, and systems to reduce turnaround time.
Mentored team members to enhance professional development and accountability in workplace.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Oversaw training of more than 30 team members.
Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Controlled labor hours and inventory costs through hands-on management and proactive changes.
Tracked food production levels, meal counts, and supply costs.
Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
Trained and supervised new staff to enhance customer service skills and comply with food safety standards.

Team Member

Pizza Hut

Munfordville , KY

05.2018 - 05.2019

Kept work areas clean, organized, and safe to promote efficiency and team safety.
Contributed to team success by completing jobs quickly and accurately.
Worked different stations to provide optimal coverage and meet production goals.
Learned all required tasks quickly to maximize performance.
Operated register to process payments and collect cash payment for order totals.
Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Developed strong cooperative relationships with coworkers and managers.
Assisted with inventory counts and stocking of merchandise.

Summary

Overview

Work History

Business Owner

Small Business Developer / Manager

Small Business Developer / Manager

Entrepreneurship Intern

Assistant Manager, Operations

Team Member

Education

Real Estate License - Real Estate

Associate of Science - General Business

Bachelor of Science - International Business

High School Diploma -

Skills

Travel

Accomplishments

Timeline

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