Summary
Overview
Work History
Education
Skills
hobbies
Timeline
Generic

William Maurice Bolden

Decatur,AL

Summary

Proactive small business owner with extensive experience in managing operations, customer service, and insulation installation. Proven success in building loyal client relationships, promoting business through social media, and delivering high-quality service. Skilled in strategic partnerships, employee training, and maintaining safety compliance.

Overview

26
26
years of professional experience

Work History

Owner

In and Out Insulation, LLC
07.2022 - Current
  • Manage daily operations for a successful small business, ensuring efficient processes and quality services.
  • Establish a loyal customer base by providing personal attention, addressing concerns promptly, and exceeding expectations.
  • Enhance company reputation by consistently delivering exceptional service quality to customers.
  • Promote business via social media to generate leads and maximize brand identity.
  • Participate actively in local community events or organizations as a way to give back while expanding business visibility and credibility.
  • Develop strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
  • Conduct performance evaluations and provide constructive feedback to employees.
  • Delivere high-quality workmanship by mastering the installation techniques for various insulation products.
  • Work with variety of insulation material types in residential settings.
  • Reduce energy costs for clients with proper installation of various insulation types, such as fiberglass, cellulose, or spray foam.
  • Ensure safety compliance by adhering to industry standards and regulations during installations.
  • Provide exceptional customer service by addressing any concerns or queries related to completing installations promptly.
  • Climb ladders, work with hand tools and electrical equipment necessary for installing insulation.
  • Enhance thermal efficiency by accurately measuring and cutting insulation materials to fit specific spaces.
  • Optimize material usage by calculating necessary quantities and minimizing waste during installations.
  • Maintain high standard of clean-up before leaving job sites, completing necessary touch-up work and clean-up to avoid leaving property owners to deal with dust or debris.
  • Maintain cleanliness at job sites by disposing of waste materials properly and keeping work areas organized.
  • Assist in training new hires on proper techniques and procedures for successful insulation installation jobs.
  • Prioritize safety precautions when handling hazardous materials, ensuring the well-being of both self and colleagues onsite.
  • Demonstrate attention to detail while trimming excess insulation materials for a seamless finish on all projects undertaken.
  • Install ventilation and other necessary products in homes, working in attics, basements and crawlspaces and achieving structural integrity in tight or hard-to-reach spaces.
  • Complete can foaming and caulking as necessary around windows, doors and other features, exercising good judgement and caution in avoiding excess foam application in any area.
  • Document daily work times and type and quantity of unused materials.
  • Utilize problem-solving and troubleshooting skills to address any insulation issues.
  • Provide technical advice and guidance to customers regarding insulation types and installation techniques.

CSR

Shook & Fletcher Insulation
06.2006 - 08.2022
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Streamlined communication between departments, ensuring timely resolution of customer concerns.
  • Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Cross-trained and provided backup support for organizational leadership.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Managed timely and effective replacement of damaged or missing products.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.

Driver and Installer

31-w Insulation Co
02.2003 - 02.2006
  • Delivered high-quality workmanship by mastering the installation techniques for various insulation products.
  • Improved client satisfaction by expertly installing insulation in residential properties.
  • Climbed ladders, worked with hand tools, drills, pumps and other hand-held and electrical equipment necessary for installing insulation.
  • Enhanced thermal efficiency by accurately measuring and cutting insulation materials to fit specific spaces.
  • Optimized material usage by calculating necessary quantities and minimizing waste during installations.
  • Maintained high standard of clean-up before leaving job sites, completing necessary touch-up work and clean-up to avoid leaving property owners to deal with dust or debris.
  • Maintained cleanliness at job sites by disposing of waste materials properly and keeping work areas organized.
  • Prioritized safety precautions when handling hazardous materials, ensuring the well-being of both self and colleagues onsite.
  • Established strong relationships with clients and coworkers through effective communication, teamwork, and professionalism during insulation installation projects.
  • Installed ventilation and other necessary products in homes, working in attics, basements and crawlspaces and achieving structural integrity in tight or hard-to-reach spaces.
  • Completed can foaming and caulking as necessary around windows, doors and other features, exercising good judgement and caution in avoiding excess foam application in any area.
  • Increased customer satisfaction through effective communication regarding project progress, challenges, and expectations.
  • Cut, formed and arranged insulation to promote efficiency of materials for each project.
  • Filled tight spaces like attics and walls with loose or foam insulation materials based on building code standards.

Insulation Installer

Cell Pak
01.1999 - 02.2003
  • Delivered high-quality workmanship by mastering the installation techniques for various insulation products.
  • Worked with variety of insulation material types in residential and commercial settings.
  • Improved client satisfaction by expertly installing insulation in residential and commercial properties.
  • Climbed ladders, worked with hand tools and electrical equipment necessary for installing insulation.
  • Maintained high standard of clean-up before leaving job sites, completing necessary touch-up work and clean-up to avoid leaving property owners to deal with dust or debris.
  • Demonstrated attention to detail while trimming excess insulation materials for a seamless finish on all projects undertaken.
  • Completed can foaming and caulking as necessary around windows, doors and other features, exercising good judgement and caution in avoiding excess foam application in any area.
  • Contributed to increased company revenue through successful completion of insulation installations within project deadlines.

Education

High School Diploma -

Decatur High School
910 Somerville Rd SE, Decatur, AL 35601
05.1995

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication

hobbies

I find interest in traveling, spending time with family, attending trail rides with ATV and working.

Timeline

Owner

In and Out Insulation, LLC
07.2022 - Current

CSR

Shook & Fletcher Insulation
06.2006 - 08.2022

Driver and Installer

31-w Insulation Co
02.2003 - 02.2006

Insulation Installer

Cell Pak
01.1999 - 02.2003

High School Diploma -

Decatur High School

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