William Nathaniel Busby
Bowie,MD
Summary
Encouraging manager and problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Manager of Lifeguards
Lighthouse Pool Management Inc.
05.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees and Board Members to keep everyone on same page and working toward established business goals.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry members.
Lifeguard
Lighthouse Pool Management Inc.
05.2018 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Educated patrons on safety protocols and enforced safety rules.
- Trained new lifeguards on safety procedures and protocol.
- Conducted patrols to identify and help those in need of immediate care and assistance.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Provided instruction and assistance to patrons on proper use of recreational equipment.
- Sampled pool water to check chemical levels prior to starting swimming instruction.
- Explained and demonstrated swimming strokes, exhibiting proper technique and positioning in water.
- Reiterated water safety practices and lifesaving measures at every class to prevent accidents.
- Shared tips with patrons on swimming techniques and strength training.
- Gave private lessons to special needs students and taught floating techniques and treading water.
Education
Associate of Arts - General Studies
Prince George's Community College
Upper Marlboro, MD12.2024
High School Diploma -
DeMatha Catholic High School
Hyattsville, MD05.2020
Skills
- Train Employees
- Schedule Preparation
- Managing Routines
Timeline
Manager of Lifeguards
Lighthouse Pool Management Inc.
05.2020 - Current
Lifeguard
Lighthouse Pool Management Inc.
05.2018 - Current
Associate of Arts - General Studies
Prince George's Community College
High School Diploma -
DeMatha Catholic High School
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