William (Trey) Franklin
Nashville,TN
Summary
Dedicated Client Services & Relationship Manager with over 3 years of experience in the reinsurance industry, specializing in claims operations. Proven track record of efficiently managing client/reinsurer relationships and streamlining operations to enhance service delivery.
Overview
12
12
years of professional experience
Work History
Reinsurer Relationship Manager
Willis Towers Watson
Nashville, TN
09.2018 - 12.2021
- Built and maintained relationships with new and existing reinsurers in order to best serve clients.
- Managed portfolio of 80+ clients across continents, ensuring all contractual agreements were fulfilled.
- Maintained +90% timely collection success rate, consistently exceeding company collection standards.
- Responded to reinsurer inquiries and resolved complaints to establish reinsurer trust and increase client satisfaction.
- Hosted both virtual and in-person reinsurance collections summits to strengthen relationships with reinsurers.
- Improved team camaraderie through various events and regularly provided training support for new colleagues across multiple roles within Claims Operations department.
Quality Analyst
Quovant Legal Solutions
Nashville, TN
05.2017 - 09.2018
- Collaborated with product managers and development teams to identify and resolve issues, coordinate system requirements and initiate project timelines.
- Evaluated relevant documentation and policies to provide effective communication for over 1,000+ complex case reviews directed by management.
- Analyzed reports to identify issues with program
function, output, online screen or content. - Developed comprehensive training materials for new hires, fostering knowledge sharing and continuous learning amongst colleagues.
Security Forces Specialist
United States Air Force
Eglin AFB, Valparaiso, FL
07.2009 - 07.2013
- Provided security, law enforcement and resource protection for Eglin Air Force Base, world's largest Air Force installation.
- Served as squadron Operations Security (OPSEC) and
Information Security (INFOSEC) liaison, providing detailed annual briefings to incoming airman and high-ranking officials. - Responsible for immediate response and assessment of threats directed towards seven Protection Level III resources across four continents.
- Deployed to Southwest Asia from April to November 2011.
Education
BBA - Music Business
Belmont University
Nashville, TN05.2017
Skills
- Relationship Building/Management
- Reinsurance Client Services
- Client Portfolio Management
- Claims Operations
- Excellent Communication
- Team Leadership
- Performance Reporting
- Microsoft Office
Timeline
Reinsurer Relationship Manager
Willis Towers Watson
09.2018 - 12.2021
Quality Analyst
Quovant Legal Solutions
05.2017 - 09.2018
Security Forces Specialist
United States Air Force
07.2009 - 07.2013
BBA - Music Business
Belmont University