William (Trey) Franklin
Nashville,TN
Summary
Dedicated Client Services & Relationship Manager with over 3 years of experience in the reinsurance industry, specializing in claims operations. Proven track record of efficiently managing client/reinsurer relationships and streamlining operations to enhance service delivery.
Overview
12
12
years of professional experience
Work History
Reinsurer Relationship Manager
Willis Towers Watson
09.2018 - 12.2021
- Built and maintained relationships with new and existing reinsurers in order to best serve clients.
- Managed portfolio of 80+ clients across continents, ensuring all contractual agreements were fulfilled.
- Maintained +90% timely collection success rate, consistently exceeding company collection standards.
- Responded to reinsurer inquiries and resolved complaints to establish reinsurer trust and increase client satisfaction.
- Hosted both virtual and in-person reinsurance collections summits to strengthen relationships with reinsurers.
- Improved team camaraderie through various events and regularly provided training support for new colleagues across multiple roles within Claims Operations department.
Quality Analyst
Quovant Legal Solutions
05.2017 - 09.2018
- Collaborated with product managers and development teams to identify and resolve issues, coordinate system requirements and initiate project timelines.
- Evaluated relevant documentation and policies to provide effective communication for over 1,000+ complex case reviews directed by management.
- Analyzed reports to identify issues with program
function, output, online screen or content. - Developed comprehensive training materials for new hires, fostering knowledge sharing and continuous learning amongst colleagues.
Security Forces Specialist
United States Air Force
07.2009 - 07.2013
- Provided security, law enforcement and resource protection for Eglin Air Force Base, world's largest Air Force installation.
- Served as squadron Operations Security (OPSEC) and
Information Security (INFOSEC) liaison, providing detailed annual briefings to incoming airman and high-ranking officials. - Responsible for immediate response and assessment of threats directed towards seven Protection Level III resources across four continents.
- Deployed to Southwest Asia from April to November 2011.
Education
BBA - Music Business
Belmont University
Nashville, TN05.2017
Skills
- Relationship Building/Management
- Reinsurance Client Services
- Client Portfolio Management
- Claims Operations
- Excellent Communication
- Team Leadership
- Performance Reporting
- Microsoft Office
Timeline
Reinsurer Relationship Manager
Willis Towers Watson
09.2018 - 12.2021
Quality Analyst
Quovant Legal Solutions
05.2017 - 09.2018
Security Forces Specialist
United States Air Force
07.2009 - 07.2013
BBA - Music Business
Belmont University
Similar Profiles
Ricardo Jr. Pastor MedinaRicardo Jr. Pastor Medina
Benefits Administrator at Towers Watson (now known as Willis Towers Watson)Benefits Administrator at Towers Watson (now known as Willis Towers Watson)
Ron KingRon King
Pension Risk Management Advisor at Willis Towers WatsonPension Risk Management Advisor at Willis Towers Watson
Rosalind BennettRosalind Bennett
Customer Support Specialist at Willis Towers WatsonCustomer Support Specialist at Willis Towers Watson
Miettini WashingtonMiettini Washington
Customer Service Representative at Willis Towers WatsonCustomer Service Representative at Willis Towers Watson
Dilan HoskinsDilan Hoskins
Intern at East Iris StudiosIntern at East Iris Studios