- Recording and Listening to Music
- Interior Design
William Tyler Wilkinson
Fort Worth,Texas
Summary
Motivated and knowledgeable employee with a history of going above and beyond job requirements to meet changing demands with a strong work ethic and excellent customer service skills.
Overview
10
10
years of professional experience
Work History
Bartender/Office Assistant
Pete's Piano Bar
07.2018 - Current
- Worked in a high volume, fast paced environment to efficiently pour drinks and meet customer demands.
- Screened voicemail and emails for potential reservations and wait lists.
- Contacted customers to confirm reservation details and inform them of special events.
- Accepted inventory delivery from various vendors
- Performed quality control tasks such as ensuring TABC labeling of all bar products.
- Cleaned bar thoroughly between closing and opening cycles.
- Utilized Point of Sale system to maintain and publish correct invoices.
- Replenished bar glasses and garnishes. Restocked drink station supplies to maintain customer satisfaction.
- Kept detailed inventories of bar supplies and kept work areas stocked (beer, liquor, mixers) to maintain workflow efficiency.
- Checked identification for each person purchasing alcohol (while working as a bouncer).
- Recognized VIP customers and provided special treatment, including preferred tables.
- Monitored patrons to keep alcohol consumption in designated areas.
- Studied bartenders to learn recipes for different mixed cocktails.
- Filled ice bins throughout shift and cleaned them 2 times weekly.
- Removed trash, trays and dirty glasses to keep areas clean and professionally organized.
- Removed, washed and polished empty glasses.
Kitchen Assistant
Goldenroot Ginger Beer
08.2022 - 08.2023
- Prepared products according to recipes, ensuring alignment with weekly business demands.
- Juiced fruit for beverages, filled kegs for storage, and carbonated products for distribution.
- Bottled product and labeled bottles for distribution.
- Fulfilled weekly orders for distribution.
- Cleaned facilities and tools between batches.
- Gained insights into small business operations through customer relations and order fulfillment.
COVID Sanitizer
Safe Sanitize
02.2021 - 06.2021
Waiter
Pizza Americana
11.2020 - 02.2021
Cashier
Krispy Kreme
06.2017 - 09.2017
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Helped customers find specific products, answering questions and offering advice.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Processed customer payments quickly and returned exact change and receipts.
- Trained new employees in cashiering procedures, offering assistance when needed.
- Maximized customer satisfaction by aiding with purchases, locating items and signing up for rewards programs.
- Resolved issues regarding customer complaints and escalated worsening concerns to the Store Manager for remediation.
Instrument Repair/Cashier
Caraway Strings
06.2017 - 08.2017
- Evaluated and repaired stringed instruments such as Violins, Violas, Cellos, and Double Basses.
- Documented completed repairs and outlined additional repairs and parts needed on service call ticket.
- Assisted customers with instrument rentals and repairs, collecting necessary information for service requests.
- Carefully followed the Manager's written and verbal instructions in regard to each day's duties and assignments.
- Engaged with customers in a friendly manner at the service desk. and displayed professional appearance as a representative of company.
Swim Instructor
City Of Garland
06.2016 - 08.2016
- Led instructional classes for swimming techniques to protect children from potentially dangerous situations in water.
- Kept pool equipment in good working order with frequent inspections and minor repairs.
- Demonstrated Front Crawl and Backstroke swimming strokes through repetition and proper positioning.
- Taught students lifesaving measures, including CPR.
- Worked one-on-one with special needs students, delivering guidance and reassurance.
- Engaged with students to help them acclimate and become comfortable in pool.
- Encouraged students to practice swimming strokes to improve technique and skills.
Education
High School Diploma -
Richardson High School
Richardson, TX06-2018
Skills
- Customer service expertise
- Effective multitasking
- Engaging personality
- Inventory management
- Staff Mentoring & Training
- CAD, Revit experience
- Quick learner
Interests
Timeline
Kitchen Assistant
Goldenroot Ginger Beer
08.2022 - 08.2023
COVID Sanitizer
Safe Sanitize
02.2021 - 06.2021
Waiter
Pizza Americana
11.2020 - 02.2021
Bartender/Office Assistant
Pete's Piano Bar
07.2018 - Current
Cashier
Krispy Kreme
06.2017 - 09.2017
Instrument Repair/Cashier
Caraway Strings
06.2017 - 08.2017
Swim Instructor
City Of Garland
06.2016 - 08.2016
High School Diploma -
Richardson High School