Willian Alvarez
Lakeland,FL
Summary
Proven leader and dedicated hospitality professional with a track record of enhancing customer satisfaction and streamlining operations at Señor Tequila Restaurant. Skilled in beverage preparation and exceptional customer service, adept at problem-solving and team leadership. Demonstrated ability to improve service delivery and manage budgets effectively, ensuring optimal financial performance.
Overview
6
6
years of professional experience
Work History
Server and Bartender
Señor Tequila Restaurant
07.2024 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server and Bartender
Azteca D' Oro
03.2022 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Manager and Owner
Go Burger
02.2019 - 09.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Education
GED -
Ellsworth Community College
Iowa Falls, IAHigh School Diploma -
U.E Jesus Alfonzo Lobo
Venezuela05.2014
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Time management abilities
- Problem-solving abilities
- Hospitality service expertise
- Beverage Preparation
- Team Leadership
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Server and Bartender
Señor Tequila Restaurant
07.2024 - Current
Server and Bartender
Azteca D' Oro
03.2022 - 06.2024
Manager and Owner
Go Burger
02.2019 - 09.2022
GED -
Ellsworth Community College
High School Diploma -
U.E Jesus Alfonzo Lobo
Similar Profiles
Gerson CordovaGerson Cordova
Server Bartender at Si Señor RestaurantServer Bartender at Si Señor Restaurant
Shemar KinglockShemar Kinglock
Server at Señor Frog’s RestaurantServer at Señor Frog’s Restaurant
Anna GiarrussoAnna Giarrusso
Waitress at Pedro’s Mexican Tequila Bar & Grill RestaurantWaitress at Pedro’s Mexican Tequila Bar & Grill Restaurant