Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Willian Zanrosso

Newton,MA

Summary

Adept at driving customer satisfaction and revenue growth, I leveraged punctuality and market analysis skills at World Machines to expand into new territories, enhancing client relations. My flexibility and situational awareness, honed across roles from Uber Partner to Sales Manager, consistently boosted positive reviews and sales achievements.

Overview

17
17
years of professional experience

Work History

Uber Partner

Uber
05.2018 - Current
  • Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
  • Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
  • Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
  • Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.

Business Owner

LIFEBOXFOODS
04.2017 - 05.2018
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Boosted revenue by identifying new business opportunities and diversifying product offerings.

Delivery Driver

Tropical Cafe
11.2015 - 04.2017
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.

Sales Associate

PAN BANK
02.2014 - 10.2015
  • Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding bank products and services.
  • Streamlined account opening processes for new clients, resulting in a more efficient and user-friendly experience.
  • Supported branch sales goals with effective cross-selling of banking products, increasing overall revenue.
  • Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
  • Provided financial solutions tailored to individual client needs, promoting long-term financial stability for customers.
  • Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
  • Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the bank and its customers.
  • Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Sales Manager

World Machines
02.2007 - 08.2013
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.

Education

Associate of Business Administration -

UNOESC
BRAZIL
06.2015

Skills

  • Flexibility
  • Punctuality
  • Attention to Detail
  • Situational Awareness
  • Customer Engagement
  • Customer Service
  • Effective communication skills
  • Efficiency and Time Management

Languages

Portuguese
Native or Bilingual
English
Professional Working

Timeline

Uber Partner

Uber
05.2018 - Current

Business Owner

LIFEBOXFOODS
04.2017 - 05.2018

Delivery Driver

Tropical Cafe
11.2015 - 04.2017

Sales Associate

PAN BANK
02.2014 - 10.2015

Sales Manager

World Machines
02.2007 - 08.2013

Associate of Business Administration -

UNOESC

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Willian Zanrosso