WILLIE C. MOSLEY
Conyers,USA
Summary
Dedicated case management expert with a comprehensive background in human services. Proficient in assessing client needs and collaboratively developing individualized treatment plans that prioritize measurable success. Committed to enhancing client engagement through effective communication and resource coordination, ensuring a seamless navigation of complex service systems.
Overview
13
13
years of professional experience
Work History
Lead Therapist / Case Manager
Loving Helping Hands
Georgia
01.2019 - Current
- Provide comprehensive case management and individualized supportive services to children and families referred through DFCS and community agencies.
- Build professional relationships with clients and families to strengthen engagement, participation, and progress toward identified goals.
- Conduct psychosocial, behavioral, safety, and needs assessments to identify strengths, barriers, service needs, and appropriate interventions.
- Collaborate with clients to develop individualized treatment and service plans with measurable goals and strategies for success.
- Conduct regular client check-ins, home visits, and follow-up contacts to monitor progress, address concerns, and promote continued participation.
- Connect individuals and families with community resources, healthcare providers, educational supports, social services, and other appropriate programs.
- Coordinate services and maintain communication with DFCS, schools, healthcare professionals, courts, caregivers, families, and community organizations.
- Provide individualized coaching, counseling, problem-solving assistance, and motivational support to help clients progress toward established goals.
- Maintain detailed case notes, progress reports, assessments, treatment plans, service documentation, and other required records.
- Manage multiple cases and competing priorities while meeting documentation and service deadlines.
Patient Advocate / Transportation Specialist
Hillcrest of Raleigh
Raleigh, NC
01.2014 - 01.2019
- Provided individualized assistance to patients navigating healthcare services, programs, and available resources.
- Served as a primary point of support for patients needing assistance understanding services, identifying resources, and resolving concerns.
- Educated patients regarding their rights, available support services, and appropriate resources.
- Coordinated with healthcare professionals and support staff to promote timely service delivery and continuity of care.
- Assisted individuals in identifying and addressing barriers that could interfere with accessing needed services.
- Maintained accurate patient records in accordance with organizational and regulatory requirements.
- Followed up on patient concerns and service needs and worked collaboratively with staff to identify appropriate solutions.
- Developed and implemented patient feedback mechanisms to identify opportunities for service improvement.
- Built positive relationships with patients from diverse backgrounds while providing respectful, participant-centered support.
Education
Master of Arts - Marriage & Family Therapy
Liberty University
Lynchburg, Virginia12-2019
Bachelor of Arts - Religious Studies
Saint Augustine's University
Raleigh, North Carolina05-2018
Graduate Studies - Marketing & Business Management
DeKalb Technical Institute
Clarkston, GeorgiaSkills
- Program Coordination
- Participant Engagement
- Individual Coaching
- Case Management
- Goal Setting
- Needs Assessment
- Resource Referrals
- Progress Monitoring
- Documentation & Case Notes
- Community Partnerships
- Problem Solving
- Microsoft Office
Work Location
Atlanta, GA, 30303
Target Position
Program Coordinator / Career Coach
Additional Qualifications
- Extensive experience working with diverse individuals and families
- Strong case documentation and participant progress-monitoring skills
- Experience coordinating services across multiple agencies and community systems
- Knowledge of strengths-based and trauma-informed approaches
- Experienced in individualized coaching, education, advocacy, and supportive counseling
- Strong verbal and written communication skills
- Microsoft Office proficiency
- HIPAA Training
- CPR/First Aid – Current/Willing to Maintain
- Relias Training
- Eligible for Background Check
- Valid Georgia Driver’s License
- Flexible availability
Timeline
Lead Therapist / Case Manager
Loving Helping Hands
01.2019 - Current
Patient Advocate / Transportation Specialist
Hillcrest of Raleigh
01.2014 - 01.2019
Master of Arts - Marriage & Family Therapy
Liberty University
Bachelor of Arts - Religious Studies
Saint Augustine's University
Graduate Studies - Marketing & Business Management
DeKalb Technical Institute