Willie Edwards
Liberty Hill,TX
Summary
Dynamic team leader with a proven track record at Mod Pizza, excelling in customer service and employee development. Recognized for optimizing team performance and enhancing customer experiences. Strong communicator and diligent worker, skilled in training and mentoring, ensuring a positive and efficient work environment. Committed to delivering exceptional service and fostering teamwork.
Overview
17
17
years of professional experience
Education
No Degree - Architecture
ITT
Austin, TX04-2009
Work History
Am Team Lead
Mod Pizza
11.2023 - 11.2025
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Assisted in recruitment to build team of top performers.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Head Porter
American Truck Source
04.2009 - 12.2022
- Communicated with coworkers and managers about completed duties.
- Cleaned and organized building areas as required.
- Performed cleaning and maintenance duties as directed.
- Completed sweeping, mopping, and window-cleaning.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- directed and coordinated 8 people
Skills
Strong customer service skills
dillegent hard working
punctual
positive attitude
Timeline
Am Team Lead
Mod Pizza
11.2023 - 11.2025
Head Porter
American Truck Source
04.2009 - 12.2022
No Degree - Architecture
ITT