Willie Hines
San Antonio,Texas
Summary
Proficient Department Lead eager to cross-train in different departments. Bringing over 25 years of retail experience. Encouraging with employees and mediating conflicts to enhance satisfaction and team collaboration.
Overview
31
31
years of professional experience
Work History
Service Department Lead
Home Depot
1066 Central Pkwy San Antonio, TX 78232`
12.2021 - Current
- Maintained customer satisfaction with quick and professional handling of product returns.
- Created employee schedules to align coverage with forecasted demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Worked productively with customers to meet order requirements and service expectations.
- Follow up to ensure the fulfillment process has been completed accurately within the expected timeframe
- Placed completed orders in labeled locker pending customer pick up.
- Resolve customer complaints and reached out to manager when necessary.
MIXER DEPOSITOR
STERLING FOODS
09.2016 - 06.2021
- Set up machines depending on which product is scheduled for production that day
- Dismantle and clean equipment
- Make adjustments to equipment or to product as needed
- In charge of weighing product and conduct visually inspection
- Kept detailed records of equipment problems and reported irregularities to supervisor.
- Weighed out materials carefully and followed label requirements for each package.
AREA SUPERVIOSR
KOHL'S
01.2014 - 08.2016
- Merchandise all areas price changes.
- Offered customer service support and assisted in resolving escalated issues.
- Responsible for making sure all areas are set to seasonal modular.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Trained team members in successful strategies to meet operational and sales targets.
- Unload freight from the truck in a timely manner so processing can start.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
ASSISTANT STORE MANAGER
WALMART
09.2000 - 11.2013
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
DATA ENTRY CLERK
CAREER POINT INSTITUTE
03.2001 - 05.2002
- Verification and implementation of students correct payment information
- Management of student's delinquent accounts
- Delinquent account retrieval.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
RENTAL AGENT
DOLLAR RENT A CAR
04.1999 - 02.2001
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Damage and vehicle inspection
- Expediting incoming rental returns.
CASHIER
HEB
06.1993 - 03.1999
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Controlling large amounts of cash flow
- Handling preparation and cooking of food products and inventory control.
- Handling products with speed and accuracy
- Maintaining proper activity for customer transactions
Education
Associates of Arts Degree in Criminal Justice -
SAN ANTONIO COLLEGE
HIGH SCHOOL GRADUATE -
PARIS HIGH SCHOOL
01.1993
References
- Jon Morales, 210-289-3805
- Ramon Rodriguez, 210-290-4758
- Cris Montoya, 210-718-2240
Timeline
Service Department Lead
Home Depot
12.2021 - Current
MIXER DEPOSITOR
STERLING FOODS
09.2016 - 06.2021
AREA SUPERVIOSR
KOHL'S
01.2014 - 08.2016
DATA ENTRY CLERK
CAREER POINT INSTITUTE
03.2001 - 05.2002
ASSISTANT STORE MANAGER
WALMART
09.2000 - 11.2013
RENTAL AGENT
DOLLAR RENT A CAR
04.1999 - 02.2001
CASHIER
HEB
06.1993 - 03.1999
Associates of Arts Degree in Criminal Justice -
SAN ANTONIO COLLEGE
HIGH SCHOOL GRADUATE -
PARIS HIGH SCHOOL