Madeline Hunsicker
The Home Depot
Spring Lake,MI
5
years of professional experience
Caring and dependable childcare professional dedicated to creating a safe, welcoming, and nurturing environment where children can learn and grow. Responsible, professional, and organized, with a genuine passion for supporting children and building positive relationships with families and coworkers.
Work History
Service Department Lead
3 Months- Lead and support Service Desk associates throughout the day
- Provide excellent customer service and help resolve customer complaints and complex issues
- Handle returns, refunds, exchanges, order issues, and customer inquiries
- Assist customers with online orders, in-store orders, deliveries, and pickups
- Help process and resolve issues involving special orders
- Support Buy Online, Pick Up In Store (BOPIS) and curbside pickup processes
- Handle order modifications, cancellations, and customer follow-up
- Help with PRO/DOTCOM orders and other customer transactions, depending on the store
- Train and coach Service Desk associates on policies, procedures, and customer service
- Delegate tasks and help prioritize work during busy periods
- Assist with opening/closing procedures and cash-handling responsibilities
- Ensure the Service Desk is organized and operating efficiently
- Work with department supervisors, managers, and other store teams to resolve customer issues
- Follow Home Depot’s cash-handling, safety, and operational policies
- Step in at the Service Desk when additional coverage is needed
Merchandising Lead
8 Months- Lead and support associates with merchandising and sales-floor tasks
- Ensure products are stocked, signed, and properly displayed
- Maintain planograms, end caps, displays, and promotional setups
- Help coordinate pack-down, freight replenishment, and recovery
- Monitor inventory and identify products that need to be replenished
- Ensure merchandise is organized, accessible, and safe for customers
- Train and coach associates on merchandising procedures and standards
- Delegate daily tasks and help prioritize work based on store needs
- Work with department supervisors and management to complete merchandising projects
- Help resolve customer questions and provide a good shopping experience
- Follow Home Depot’s safety policies and operational procedures
- Assist with store resets, seasonal transitions, and major merchandising changes
- Assist and coach new associates
Assistant Teacher
3 Years 8 Months- Supervise and care for children, ensuring a safe and nurturing environment
- Plan and implement age-appropriate curriculum and activities
- Encourage social interaction, development, and learning of basic concepts
- Maintain classroom cleanliness and organization
- Communicate with parents and collaborate with staff
- Observe and assess children’s progress
- Ensure compliance with childcare regulations
Assistant Manager
9 Months- Assisted with recruiting, hiring, and training new employees
- Created and managed employee schedules to ensure proper staffing
- Addressed employee issues and escalated concerns when needed
- Ensured exceptional customer service in a fast-paced environment
- Resolved customer complaints and handled issues effectively
- Built rapport with customers and promoted a welcoming atmosphere
Server
5 Months- Greeted guests, presented menus, and provided menu recommendations
- Took orders accurately and communicated requests to kitchen staff
- Served food and beverages, ensuring guest satisfaction
- Maintained cleanliness and organization of dining areas
- Processed payments and handled transactions accurately
- Collaborated with team members to provide efficient service
Shift Leader
1 Year- Supervised daily store operations and assisted management team
- Provided training and guidance to new employees
- Ensured high-quality customer service and efficient workflow
- Handled cash management and shift organization
Education
High School Diploma
Skills
Child safety
Patient and nurturing
Responsible and dependable
Cleaning and sanitation
Strong leadership and communication skills
Excellent customer service and interpersonal skills
Ability to multitask and prioritize tasks effectively
Adaptability in fast-paced environments
Timeline
Service Department Lead
The Home Depot
2026.07 - CurrentRead More
Merchandising Lead
The Home Depot
2025.11 - 2026.07Read More
Assistant Manager
Biggby Coffee
2023.04 - 2024.01Read More
Server
Alta Lodge
2022.11 - 2023.04Read More
Assistant Teacher
Loving Hearts Little Hands
2022.03 - 2025.11Read More
Shift Leader
Biggby Coffee
2021.10 - 2022.10Read More
Grand Haven High School
High School Diploma
Read More