Willie Holguin IV
Upland,CA
Summary
Reputable Technician, hard working family man, dependable, professional, trustworthy individual who is able to work under pressure with hands-on experience by troubleshooting equipment Receptive to feedback as I am always seeking continuous improvement/growth. #HIREME
Overview
8
8
years of professional experience
Work History
BSP Technician Battery Service|Roadside Assistance
Hadley Tow
Fullerton, CA
07.2023 - Current
- Maintain records of repairs, calibrations, and tests performed on battery and equipment
- Provide roadside assistance services such as jump starts, battery changes, and fuel delivery. Respond promptly to emergency calls from dispatch personnel for customers in need of help
- Replace defective battery components, review technical manuals related to product operation requirements
- Provide friendly customer service
- Utilize radios/cell to communicate with dispatch regarding job details
- Utilize a variety of hand tools screwdrivers, pliers and other tools
- Adhere to safety policies while working on the road and ensure customer safety
Warehouse Team Lead & Equipment Operator
Staffmark
La Puente, CA
11.2015 - 07.2023
- Will-Call, Warehouseman and Certified Sit-down Forklift Operator
- Provided excellent service to customers
- Processed customer orders accurately and efficiently
- Demonstrated leadership by making improvements to work processes and helping to train others and my team
- Ensured compliance with safety regulations
Delivery Driver (2nd Job)
Door Dash & Postmates
12.2019 - 05.2021
- Delivering food, convenience items to local consumers while driving
- Received delivery instructions and addresses from dispatch via APP
- Provided excellent customer service by answering inquiries timely
- Dealt with customer service complaints with utmost professionalism
- Handled orders in accordance with food handling standards while adhering to traffic laws while delivering my vehicle
Education
High School Diploma -
South Hills High School
06.2011
Skills
- Customer Issue Resolution
- Component Replacement
- Environmental Compliance
- Equipment Maintenance
- System Troubleshooting
- Equipment Repair
- Customer Service
- Work Planning and Prioritization
- Customer interaction
- Equipment Calibration
- Dispatch Communication
- Information tracking
- System Tests
- Troubleshooting
- Document Preparation
- Attention to Detail
- Product Inspections
- Production Assistance
- Customer rapport
- Troubleshooting and diagnosis
Timeline
BSP Technician Battery Service|Roadside Assistance
Hadley Tow
07.2023 - Current
Delivery Driver (2nd Job)
Door Dash & Postmates
12.2019 - 05.2021
Warehouse Team Lead & Equipment Operator
Staffmark
11.2015 - 07.2023
High School Diploma -
South Hills High School
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