Willie Johnson
Suffolk,VA
Summary
Reliable employee committed to building positive customer relationships and fast, quality service. Offering 7 years of carrier experience on high-volume routes. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Mail Carrier
United States Post Office
06.2016 - 03.2024
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Distributed mail on foot to residences and businesses, delivering to approximately 1,500 customers per shift.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
Laborer
BAE Systmes
01.2015 - 04.2015
- Understood and followed verbal and written instructions to complete work correctly.
- Worked alongside team to accomplish work goals according to schedule.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained organized and clean work areas at all times on job sites.
Impact Team Member
Kohl's
10.2014 - 01.2015
- Analyzed customer feedback and identified areas for improvement.
- Optimized store performance by participating in promotional events, following marketing strategies, and engaging customers effectively.
- Streamlined store operations by maintaining a clean, organized, and visually appealing environment.
- Developed strong rapport with regular shoppers through consistent friendly interactions that encouraged repeat business.
- Improved store appearance by regularly merchandising displays according to company guidelines.
- Participated in regular staff meetings and training sessions to continually improve product knowledge and skills.
- Handled cash transactions accurately, balancing the register at the end of each shift with minimal discrepancies.
Education
No Degree - Mass Communications
Norfolk State University
Norfolk, VAHigh School Diploma -
Western Branch High School
Chesapeake, VA06.2007
Skills
- Safety awareness
- Data Entry
- Mentoring and training
- Hand-Eye Coordination
- Customer Focus
- Cross-Functional Teamwork
- Quick Learner
- Customer Service
- Heavy Lifting
Timeline
Mail Carrier
United States Post Office
06.2016 - 03.2024
Laborer
BAE Systmes
01.2015 - 04.2015
Impact Team Member
Kohl's
10.2014 - 01.2015
No Degree - Mass Communications
Norfolk State University
High School Diploma -
Western Branch High School
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