Bridget Lewis
Oklahoma City,OK
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Assistant Manager
American Elite
14330 Lincoln Blvd Edmond Oklahoma
08.2025 - Current
- Streamlined operational processes to enhance team efficiency and reduce waste.
- Coordinated training programs for new staff, fostering a collaborative work environment.
- Analyzed performance metrics to identify areas for improvement and implement corrective actions.
- Led cross-functional initiatives to optimize resource allocation and improve project outcomes.
Customer Service Representative
AT&T Wireless
OK
01.2002 - Current
- Respond to internal and external customer request
- Assist escalated customers in acting management role
- Perform detailed research for customer complaints
- Handle high level account adjustments with justification
- Provide informal staff training to existing representatives
- Teach new entry level employees job function
- Present improved process development presentation for leadership
- Support the AT&T data network troubleshooting devices (GPRS/EDGE/UMTS/3G/4G)
- Participate in ongoing training and professional developments
- Lead pilot system and process tests
- Back office management support
- Maintained records and confidentiality of customers
- Adhere to all ever- changing department policies and procedures
- Exceed all department goals
- Conduct huddles and focus groups
- Attend leadership development workshop
Education
High School Diploma - All Required
Douglass High School
Oklahoma City, OK05.1997
Skills
- Customer Service
- Project Management
- Coaching
- Time Management
- Instructional Design
- Microsoft Office
- Oral & Written Communication
- Sales
- Proficient Typing 20 words per minute
- Management Systems
- Strong Interpersonal Skills
Certification
- Moment of Excellence Award - November 2019
- Super Star Top Performer Award - October 2019 - December 2019
- Customer Service Accolade - February 2017
- Six Sigma Yellow Belt Certification - January 2016
Timeline
Assistant Manager
American Elite
08.2025 - Current
Customer Service Representative
AT&T Wireless
01.2002 - Current
High School Diploma - All Required
Douglass High School