Willie Joy Jr.
Pompano Beach,FL
Summary
Customer Service Specialist skilled in prioritizing and multi-tasking within fast-paced environments. Managed escalated customer support issues while contributing to team objectives. Maintenance Technician with extensive experience in building maintenance and repair, demonstrating expertise in carpentry, electrical systems, and safety protocols.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
U-Haul
Pompano Beach, FL
08.2024 - 03.2026
- Assisted customers with rental inquiries and service requests.
- Resolved customer complaints through effective communication and problem-solving skills.
- Processed transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of the rental area and equipment.
- Provided guidance on equipment usage and rental procedures to customers.
Maintenance Crew Member
Misi Realty Broward County
Fort Lauderdale, Florida
06.2021 - 09.2023
- Maintained lawns and gardens by mowing, edging, and planting flowers.
- Cleaned outdoor spaces, including walkways, parking lots, and common areas.
- Operated landscaping equipment such as trimmers and blowers safely and efficiently.
- Inspected grounds daily for issues like litter, pests, or maintenance needs.
- Collaborated with property management to implement landscaping improvements.
- Conducted routine inspections of equipment and systems for maintenance needs.
- Repaired and replaced faulty components to ensure operational efficiency.
- Utilized hand tools and power tools for various repair tasks effectively.
- Ensured compliance with safety protocols during maintenance operations.
- Implemented preventive maintenance schedules to minimize equipment downtime.
- Assisted in training new technicians on standard procedures and practices.
- Operated hand and power tools to complete repairs.
- Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
- Responded promptly to emergency breakdowns at any time during shift hours.
- Cleared clogged drains and replaced valves, faucets, and fixtures.
- Maintained accurate records of all maintenance activities performed.
- Repaired or replaced faulty wiring, switches, relays, and other electrical components.
- Replaced defective parts such as bearings, seals, gears, valves.
- Installed new systems, replacement parts, and components to maintain proper operation.
- Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.
- Inspected grounds and buildings to identify, minimize and correct hazardous property conditions or liability concerns.
- Diagnosed mechanical problems using visual inspections and test instruments.
- Assisted in the installation of new machinery and equipment.
- Read and interpreted equipment and work orders to properly perform required maintenance services.
- Collaborated with building managers to assess ongoing needs and plan preventive maintenance schedules.
- Responded to personnel queries and troubleshooting requests to provide repair services to improve operations.
- Completed basic carpentry tasks and installed shelves, hooks, and closet rods to meet customer needs.
- Troubleshot complex electrical and mechanical issues with minimal downtime.
- Disassembled appliances to diagnose problems and facilitate repairs.
- Changed HVAC filters and cleaned condensation drains to perform preventive maintenance on HVAC systems.
- Routinely inspected plant equipment for signs of wear or malfunctioning parts.
- Conducted performance and safety inspections on equipment and machinery to maintain operational baseline.
- Adjusted machine settings according to manufacturing specifications.
- Ensured proper functioning of facility's HVAC system by performing regular maintenance checks.
- Developed preventative maintenance plans for various types of machinery.
- Calibrated instruments used in testing processes to ensure accuracy of results.
- Repaired machines, equipment or structures using tools or equipment.
- Ordered parts, supplies or equipment from catalogs or suppliers.
- Assembled, installed or repaired electrical or electronic components and pipe systems.
- Maintained cleanliness and functionality of properties under management.
- Conducted routine inspections to identify maintenance needs and issues.
- Collaborated with team members to complete repair tasks efficiently.
- Operated various tools and equipment for property maintenance activities.
- Assisted in landscaping and outdoor upkeep of residential areas.
- Responded promptly to tenant maintenance requests and concerns.
- Supported inventory management of maintenance supplies and equipment.
- Ensured compliance with safety protocols during all maintenance operations.
- Performed routine maintenance and repair of buildings, grounds, and equipment.
- Provided support to other crew members during large-scale maintenance tasks.
- Cut grass around the perimeter of the building using a lawn mower.
- Replaced light bulbs in ceiling fixtures and lamps throughout the facility.
- Assisted with installation of new equipment when necessary.
- Assisted with painting projects both inside and outside the facility.
- Installed new locks on doors when requested by management staff.
- Removed debris from roofs and gutters to prevent water damage.
- Inspected building interiors and exteriors for needed repairs or replacements.
- Repaired minor plumbing issues such as clogged drains, leaking faucets, broken pipes.
- Replaced washers, dryers, stoves, refrigerators, and dishwashers when needed.
- Maintained inventory of tools and supplies used for repairs and maintenance projects.
- Sealed cracks in concrete surfaces to protect against water damage.
- Replaced door handles and hinges when necessary for security purposes.
- Responded quickly to emergency situations involving damage caused by storms or other natural disasters.
- Cleaned air conditioning units to ensure proper functioning.
- Checked fire alarms regularly for proper operation.
- Applied sealant around windowsills to keep out drafts and pests.
- Installed new equipment according to manufacturer's instructions.
- Implemented preventative maintenance schedules to reduce breakdowns and extend equipment lifespan.
- Operated hand tools and power tools to make minor maintenance repairs and maintain grounds and walks.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Notified management about necessary repairs or professional service needs for building operating systems.
- Performed tasks to maintain on-site physical security, safety and efficiency.
- Cleaned vents and replaced filters to verify proper air flow.
- Followed correct procedures for handling, transporting and disposing of new and recycled materials.
- Changed air conditioning filters to improve indoor air quality and help HVAC system perform properly.
- Maintained compliance with internal and regulatory safety standards.
- Calculated required materials needed based on field measurements or work orders.
- Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime.
- Repaired equipment and machinery, performing maintenance according to updated industry standards.
- Executed groundskeeping duties, including snow removal and leaf cleanup, to ensure safe access.
- Inspected and replaced light fixtures and bulbs.
- Coordinated with management to prioritize maintenance tasks.
- Operated a variety of hand and power tools safely and efficiently.
- Updated maintenance records and logs to track repairs and costs.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Implemented troubleshooting techniques to resolve issue.
- Dismantled machines, equipment, or devices to access and remove defective parts.
Education
Miami Edison Sr High
Miami, FLSkills
- Customer service
- Complaint resolution
- Point-of-sale systems
- Client relations
- Effective communication
- Problem solving
- Active listening
- Attention to detail
- Time management
- Multitasking
- Stress management
- Strong teamwork
- Documentation
- Positive and professional
- Grammar
- Reading comprehension
- Stock management
- Equipment guidance
- Preventive maintenance
- Maintenance coordination
- Project management
- Problem-solving
- Courteous demeanor
Timeline
Customer Service Representative
U-Haul
08.2024 - 03.2026
Maintenance Crew Member
Misi Realty Broward County
06.2021 - 09.2023
Miami Edison Sr High