Willie Kennedy
Westwego,LA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
34
34
years of professional experience
Work History
Patient Access Representative
Ochsner Health Center
08.1990 - 04.2024
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Supported clinical staff by preparing accurate patient documentation and records ahead of appointments.
Education
Secretarial Certification - Business Administration
Jefferson Parish Vocational
Harvey, LA06.1988
Skills
Customer Service
Insurance Verification
Patient Registration
Patient check-in
Appointment Scheduling
Money Handling
Timeline
Patient Access Representative
Ochsner Health Center
08.1990 - 04.2024
Secretarial Certification - Business Administration
Jefferson Parish Vocational
Similar Profiles
Nicole ScottNicole Scott
Call Center Representative at Ochsner Health CenterCall Center Representative at Ochsner Health Center
John LaneyJohn Laney
Supervisor of Hospital Operations/Patient Flow at Ochsner Health CenterSupervisor of Hospital Operations/Patient Flow at Ochsner Health Center
AMIE SIMONEAUXAMIE SIMONEAUX
EMERGENCY ROOM TECHNICIAN at Ochsner Health CenterEMERGENCY ROOM TECHNICIAN at Ochsner Health Center