Summary
Overview
Work History
Education
Skills
Timeline
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Willie Schofield

Palm Bay,FL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Percepta
Melbourne, FL
07.2022 - 11.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered inbound calls, chats and emails to facilitate customer service.

Retail Warehouse Associate

Best Buy
Melbourne, FL
10.2020 - 02.2024
  • Received and inspected incoming shipments for accuracy and condition of products.
  • Maintained accurate inventory levels through cycle counts and physical inventories.
  • Organized storage areas, including racks and shelves, to maximize warehouse space efficiency.
  • Ensured proper labeling of all products prior to stocking shelves.
  • Assisted in loading and unloading trucks with merchandise while adhering to safety regulations.
  • Worked closely with management team to ensure timely completion of tasks.

Sales Associate

LA Fitness
Palm Bay, Florida
01.2020 - 04.2021
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Built relationships with customers to encourage repeat business.
  • Tracked sales performance metrics to identify trends in the market place.

Education

Associate of Arts - Film

Eastern Florida State College
Palm Bay, FL

Skills

  • Complaint resolution
  • Scheduling
  • Account updating
  • Researching
  • Courteous demeanor
  • Report creation
  • Call center experience
  • [Software] CRM system proficiency
  • Sales closing
  • Warehousing functions
  • Loading and unloading

Timeline

Customer Service Representative

Percepta
07.2022 - 11.2024

Retail Warehouse Associate

Best Buy
10.2020 - 02.2024

Sales Associate

LA Fitness
01.2020 - 04.2021

Associate of Arts - Film

Eastern Florida State College

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Willie Schofield